China News Service, April 14 (Fan Zhonghua Yumei) A patrol vehicle equipped with 8 panoramic smart cameras drove slowly along the street, and the camera scanned the street, such as capturing cross-door operations and occupying roads. The photos will be taken quickly and uploaded to the command center of the Urban Management Administrative Law Enforcement Bureau of Shanghai Pudong New Area (hereinafter referred to as "Pudong Urban Management Law Enforcement Bureau") for review in the middle station.
Within half an hour, the penalty notice after manual review will be delivered to the law enforcement officers of the jurisdiction in the form of a dispatch, and at the same time, the illegal party will be notified via SMS.
Rectification on the spot, paying fines online, and confirming the cancellation of the case, it only takes 2 hours to complete the entire process at the fastest.
Just a few months ago, this process took at least half a month.
This year, Shanghai Pudong achieved zero-contact "off-site law enforcement" for the first time in the whole process of street order management. This means that urban management law enforcement officers no longer need to rely on endless manual "sweeping" and "matching wits and courage" with shop operators. And other traditional methods to maintain the order of the street environment.
"Probe on guard, mouse patrol" has become the new normal of urban digital management.
Build the cornerstone of digitalization from scratch
According to Zhang Lixin, director of the Pudong Urban Management Law Enforcement Bureau, digital transformation is the general trend of urban governance. “Especially in the context of comprehensive supporting reforms in the first batch of pilot countries in the Pudong New Area and the implementation of separation of management and enforcement, the Pudong Urban Management Law Enforcement Bureau has continued to expand its law enforcement fields in recent years. So far, it has undertaken more than 1,800 law enforcement matters in 19 fields including environmental protection, water affairs, transportation, gas, etc. With only more than 1,800 law enforcement team members, how to make urban governance both comprehensive and in-depth and detailed It is very urgent to accelerate the transformation to digital'intelligence' in an all-round way."
At the beginning of 2020, Pudong Urban Management Law Enforcement Bureau began to "determined to carry out digital reform."
"Pudong New Area is a test field for China's reform and opening up, and the Pudong Urban Management Law Enforcement Bureau should first try and demonstrate digital transformation," said Zhang Lixin.
In fact, as a pioneer in the digital transformation of Shanghai’s cities, Pudong New Area established a comprehensive urban operation management center as early as 2017. After three rounds of iterations, it has now formed seven major areas covering comprehensive law enforcement, public safety, construction transportation, and emergency management. "Urban brain".
What the Pudong Urban Management and Law Enforcement Bureau has to do is to further activate the cells of the "brain" on this basis, so that the nerves that reach the city will be more precise and sharp.
It is not easy to cross the river by feeling the stones.
The first difficulty is how to collect effective data and build an intelligent "cornerstone."
"First, data sources are scattered and coordination is difficult; second, management department data is often difficult to meet the business needs of law enforcement, such as the inconsistency between the registered place of the store and the place of operation, the actual person in charge and the legal person, etc., and it is difficult to identify the violating subject; third, there are many The dynamic changes of law enforcement objects will make it difficult to achieve a closed loop of law enforcement," said Qian Jiamin, chief of the information section of the Information Command Center of Pudong Urban Management Law Enforcement Bureau. "This forces us to start from scratch and build our own database."
Zhang Lixin said frankly that in the early stage of the prevention and control of the new crown epidemic, law enforcement team members used self-developed small programs to register more detailed information on shops along the street, and realized preliminary data collection.
On this basis, the law enforcement team members went through two rounds of on-site verification and data improvement. After half a year, they established an accurate and huge database covering more than 40,000 merchants in Pudong with the true and complete information of the operators as the core.
"Based on a large database with a dynamic maintenance mechanism for basic information, a video resource network composed of more than 100 fixed probes and 20 city management and inspection vehicles, and an intelligent algorithm warehouse with artificial intelligence analysis technology, street order has become Pudong The first'off-site law enforcement' scene established by the Urban Management Law Enforcement Bureau." said Yuan Xingchao, Director of the Office of the Pudong Urban Management Law Enforcement Bureau and head of the Information Command Center.
Rigorously design online law enforcement "closed loop"
But to form a lawful, compliant, logical, and operable closed loop of law enforcement online is by no means as simple as "moving" offline processes to online.
"First of all, the entire process design must be based on law, and every link must have laws to follow and evidence to follow. Therefore, we use the "Administrative Punishment Law of the People's Republic of China" as the benchmark and construct law enforcement standards and standards based on the actual situation of law enforcement. Evidence chain, using scientific and technological means to identify illegal subjects, collect illegal evidence, and realize the electronic delivery of legal documents and online payment of fines." said Zhang Yufeng, leader of the Second Brigade of Pudong Urban Management and Enforcement Bureau, who is in charge of legal system and case trials.
Among them, big data is used to ensure the identification of illegal subjects; the intelligent camera of the inspection car detects illegal activities through the AI vision algorithm technology of video screening and image comparison analysis, and retains the evidence; at the same time, the Pudong Urban Management Law Enforcement Bureau pioneered the use of unique, The traceable electronic official seal ensures the authenticity and validity of electronic legal documents; and the online payment of fines through the "Pudong Urban Management" official account or APP allows illegal merchants to greatly save the time and energy of queuing to the bank for payment and speed up the entire process.
"In order to ensure data security, we have internally formulated strict data viewing and exporting procedures and systems; on the other hand, we have avoided the use of biometric data as much as possible when designing law enforcement procedures." Emergency Department, Information Command Center, Pudong Urban Management Law Enforcement Bureau Section Chief Liu Jianping said.
As a result, relying on smart devices, merchant information and non-litigation enforcement mechanisms, Pudong Urban Management Law Enforcement Bureau has realized a full-link zero-contact law enforcement closed loop from obtaining evidence, reviewing and handling cases, and sending notifications to quick payment. At the same time, each link “leaves traces”. "The data has become the basis for AI to continuously learn and be more accurate.
In addition, "off-site law enforcement" has established the rules of "first violation penalty" and "stepped punishment", which makes law enforcement efficient and "humane."
“In the past, I had contact with at most 3 or 4 cases a day, but now it’s no problem to deal with about 20 cases a day. But in fact, the number of street order cases has dropped drastically in the past few months of digital transformation.” Yan Shizhao, a front-line law enforcement member of Zhangjiang Squadron Say.
Yuan Xingchao introduced that at present, Pudong Urban Management Law Enforcement Bureau has designed three "off-site law enforcement" scenarios, and will include as many appropriate law enforcement scenarios as possible in the future.
In scenarios where “off-site law enforcement” is not currently applicable, advanced technologies such as GPS, fixed probes, and drones are being widely used in “on-site online law enforcement”. "Double Bi".
Data show that as of April 9 this year, Pudong Urban Management Law Enforcement Bureau has handled 1,612 non-current cases.
Among them, there are a total of 983 early warning cases of violations and exemptions, and a total of 629 cases where administrative penalty decisions have been made; a total of 19,435 on-site online law enforcement inspections have been carried out, and the digital transformation of Pudong urban management's daily law enforcement inspection mode has been initially realized.
Digital transformation is not only changing efficiency.
Yan Shizhao felt this deeply: "In the past, when we went to the scene to enforce the law, the parties always felt that it was difficult for you to keep evidence, and they often came to urge and fined them. It was inevitable that they would be hostile, but now we have a complete online enforcement process to avoid misunderstandings. It has also changed from a single law enforcer to a role of service, management, and guidance. The attitude of the common people has gradually changed from resistance and cold treatment to active compliance with laws and regulations, and even participation in the process of urban governance."
Currently, under the “One Network Management” in Shanghai, Pudong’s “Urban Brain”, the Pudong Urban Management Law Enforcement Bureau’s integrated information platform, the street and town urban management squadron micro-platform, and the law enforcement team’s mobile phone APP law enforcement terminal have jointly formed a full coverage and three-dimensional The city's fine "smart" network.
But in Zhang Lixin's view, this is far from enough.
"Digital transformation will bring higher requirements for law enforcement expertise and science, as well as innovations in internal innovation mechanisms and external linkage mechanisms," said Zhang Lixin. "We are just starting out, and the refinement of urban management like embroidery will never end. ."(Finish)