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Covid-19 has changed the way we travel.
This is confirmed by the latest study by the online travel agency eDreams: in its study
Best Airlines 2021
the company has taken into account the opinion of 61,000 travelers in relation to four criteria: the
refunds made
by each airline and, within this section, the mean time to compost;
the
reliability
or degree of compliance with the flight schedule after the first confinement as well as the level of flexibility for changes and cancellations;
the
safety
of the experience on board (use of the mask, the possibility of checking in without contact ...) and, finally, the
overall experience,
which includes value for money.
Another novelty of the study has been the inclusion
of low-cost airlines
in the calculation, along with regular operators.
From the responses of those surveyed, it can be deduced that
Qatar Airways
is the
favorite airline
of users with 4.4 points out of 5. Its main strengths have been the
reimbursement rate
, valued with the highest score, and the security measures it applies, in which it has obtained 4.4 points.
Very close on the podium are followed by
Delta Air Lines
, with 4.11 points (5 points at the subscription level and another 5 points in terms of hygiene measures) and
All Nippon Airways
, with 4.09 points in which the reimbursement capacity (4.9 points) and safety (4.4 points) have had a notable influence.
The only Spanish in the ranking
Within the ranking prepared by eDreams,
Binter Canarias
is the only Spanish airline.
He has especially highlighted by the
reliability
of its programming
routes
(4.8 points), being considered the best of
Binter Canarias plane at La Palma airport.
the entire list in these terms as well as in the
experience on board
and the
value for money
(4.2 points).
Regarding the management of reimbursements, it has obtained 2.9 points and in matters related to security, 2.8 points.
THE SAFEST
In the section relating to
travel safety,
eDreams has considered aspects such as the alternative of contactless check-in, the capacity or reduced capacity on the planes, temperature control before boarding, the
use of a
mandatory
mask
, the offer of a
hygienic
kit
on board, disinfection of aircraft or the existence of
HEPA air filters.
In addition to the three companies crowned on the podium,
Japan Airlines, Etihad Airways and Turkish Airlines
have approved with a note in this regard
,
with a technical tie of 4.4 points.
INSURED REFUND
One aspect that has particularly bothered travelers in recent months has been the lack of proactivity or the immobility of certain companies when it comes to
managing their refunds
after the wave of cancellations.
Together with Qatar Airways, Delta Air Lines and All Nippon Airways,
British Airways
(5 points),
Air Baltic
(5 points) and
Bangkok Airways
(5 points)
stand out positively in this regard
.
For their part, the most reliable airlines in terms of time commitment and respect for the flight schedule established after the gradual lifting of restrictions
they have been the already mentioned
Binter Canarias
(with 4.8 points),
Qatar Airways
(4.2 points),
KLM Royal Dutch Airlines
and
Turkish Airlines, the
latter three with 4.1 points.
RANKING OF THE BEST AIRLINES 2021
1.
Qatar Airways
(4.40 points)
2.
Delta Air Lines (4.11)
3.
ANA
(4.09)
4.
KLM (3.88)
5.
British Airways
(3.88)
6.
Turkish Airlines ( 3.85)
7.
Etihad Airways
(3.82)
8.
Singapore Airlines (3.79)
9.
Lufthansa
(3.73)
10.
United Airlines (3.68)
| Access to the full report
at www.edreams.es
According to the criteria of The Trust Project
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