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Covid-19 has changed the way we travel.

This is confirmed by the latest study by the online travel agency eDreams: in its study

Best Airlines 2021

the company has taken into account the opinion of 61,000 travelers in relation to four criteria: the

refunds made

by each airline and, within this section, the mean time to compost;

the

reliability

or degree of compliance with the flight schedule after the first confinement as well as the level of flexibility for changes and cancellations;

the

safety

of the experience on board (use of the mask, the possibility of checking in without contact ...) and, finally, the

overall experience,

which includes value for money.

Another novelty of the study has been the inclusion

of low-cost airlines

in the calculation, along with regular operators.

From the responses of those surveyed, it can be deduced that

Qatar Airways

is the

favorite airline

of users with 4.4 points out of 5. Its main strengths have been the

reimbursement rate

, valued with the highest score, and the security measures it applies, in which it has obtained 4.4 points.

Very close on the podium are followed by

Delta Air Lines

, with 4.11 points (5 points at the subscription level and another 5 points in terms of hygiene measures) and

All Nippon Airways

, with 4.09 points in which the reimbursement capacity (4.9 points) and safety (4.4 points) have had a notable influence.

The only Spanish in the ranking

Within the ranking prepared by eDreams,

Binter Canarias

is the only Spanish airline.

He has especially highlighted by the

reliability

of its programming

routes

(4.8 points), being considered the best of

Binter Canarias plane at La Palma airport.

the entire list in these terms as well as in the

experience on board

and the

value for money

(4.2 points).

Regarding the management of reimbursements, it has obtained 2.9 points and in matters related to security, 2.8 points.

THE SAFEST

In the section relating to

travel safety,

eDreams has considered aspects such as the alternative of contactless check-in, the capacity or reduced capacity on the planes, temperature control before boarding, the

use of a

mandatory

mask

, the offer of a

hygienic

kit

on board, disinfection of aircraft or the existence of

HEPA air filters.

In addition to the three companies crowned on the podium,

Japan Airlines, Etihad Airways and Turkish Airlines

have approved with a note in this regard

,

with a technical tie of 4.4 points.

INSURED REFUND

One aspect that has particularly bothered travelers in recent months has been the lack of proactivity or the immobility of certain companies when it comes to

managing their refunds

after the wave of cancellations.

Together with Qatar Airways, Delta Air Lines and All Nippon Airways,

British Airways

(5 points),

Air Baltic

(5 points) and

Bangkok Airways

(5 points)

stand out positively in this regard

.

For their part, the most reliable airlines in terms of time commitment and respect for the flight schedule established after the gradual lifting of restrictions

they have been the already mentioned

Binter Canarias

(with 4.8 points),

Qatar Airways

(4.2 points),

KLM Royal Dutch Airlines

and

Turkish Airlines, the

latter three with 4.1 points.

RANKING OF THE BEST AIRLINES 2021

1.

Qatar Airways

(4.40 points)


2.

Delta Air Lines (4.11)


3.

ANA

(4.09)


4.

KLM (3.88)


5.

British Airways

(3.88)


6.

Turkish Airlines ( 3.85)


7.

Etihad Airways

(3.82)


8.

Singapore Airlines (3.79)


9.

Lufthansa

(3.73)


10.

United Airlines (3.68)


|

Access to the full report

at www.edreams.es

According to the criteria of The Trust Project

Know more

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