Chinanews.com, November 11 (China News Financial Reporter Ge Cheng) "Waiting in line at the airport, peers 'needles' are frequent, and it is impossible to prevent it..."

During the visit, the reporter found that many drivers said that they had encountered a similar situation, waiting for passengers in airports, railway stations and other areas far away from the city, and were squeezed out of the queue sequence by the "fake orders" distributed by the system, and had no choice but to return empty.

What do ride-hailing drivers say about the above phenomenon? What measures have been taken on the platform side? Zhongxin Finance launched an investigation.

Data map: online car-hailing. Photo by China News Service reporter Yang Bo

Driver: I am most afraid of encountering the "needle sticking sheet".

"When queuing at the airport, I am most afraid of encountering a 'needle stick' during the trough period." Talking about his relevant experience, Master Huo, an online car-hailing driver, opened the conversation box at once. He told reporters that during the morning rush hour to noon, the passenger flow at the capital airport is small, and there may be a situation of 50 or 60 passengers waiting for hundreds of cars.

Master Huo's "needle sticking order" was originally just a means for some drivers to get rewards or avoid empty running, and this method gradually evolved, and finally became a way for drivers to cancel orders and place orders many times at airports and other places, creating false demand, so that the drivers in front of the queue fell out of the queue sequence.

Master Huo said frankly that once there are fewer people and more cars, most of the day will be spent at the airport after being "pricked", and it is likely that the day will be in vain. Therefore, during the low hours of passenger flow at the airport, he will send passengers back to the city immediately after arriving at the airport, which is at least better than waiting until the afternoon.

At the same time, the proliferation of "needle sticks" has also made passengers miserable. Many travelers reported to reporters that after submitting an online car-hailing order, they would receive countless phone calls after getting off the plane, and many drivers were afraid that I would cancel the order, so they called one after another. "It's not a good feeling to hold your luggage in one hand and answer the phone in the other."

Why do you frequently encounter "needle sticks"? In Master Huo's view, some drivers are unruly, and the vicious competition may have exacerbated this phenomenon. "Everyone is queuing, the driver in front has received an order, and the driver in the back will line up a little faster. At this time, a few people 'pricked the needle', let others take the order first, fall out of the queue sequence, and they can take the order early. ”

In addition, some drivers said that the mechanism of the platform dispatch is not transparent, which also makes them feel anxious while waiting. Master Fu, an online car-hailing driver, told reporters, "Unlike ordinary taxis queuing offline, in the online car-hailing dispatch system, the probability of receiving orders involves many aspects, both service points and activity, not to say that the people in front of you have taken orders and left, and it will be your turn." ”

"The system will give priority to drivers with complete dual licenses and high activity, and they will not be able to miss a single point." Master Fu said.

Platform: If the order is maliciously placed and cancelled, there is no need to rearrange it

There are not a few drivers who are harassed by "needle sticks". Master Fu told reporters that after encountering the above problems, many drivers like him fed back the problem to the platform by calling customer service calls and communicating online. "Some people use laptops to place a large number of orders, disrupting the queue order, and the platform said that corresponding measures will be introduced."

Zhongxin Finance learned from the person in charge of the relevant online car-hailing platform that some cities take orders at airports and railway stations, and the driver needs to obtain the station service card and have the qualification to receive orders at the station. If the platform recognizes that the driver has maliciously placed an order and cancels it when waiting in line at the station, the driver's position in the queue will be retained, and the driver does not need to queue again.

In addition to stipulating that drivers who have been "pricked" do not need to queue up again, the platform has also further regulated the behavior of disrupting the queue order.

According to the person in charge, according to the rules of the platform, if the user sends a false order, malicious evaluation or carries out other behaviors that disrupt the order of the platform, the platform will give a warning, suspend the service or permanently stop the service according to the specific violation.

In addition, the "needle-pricking" behavior among online car-hailing peers will also be dealt with seriously.

According to the platform, when the driver uses the passenger account to send false orders, malicious evaluations or other behaviors that disrupt the order of the platform, and the circumstances are more serious, the platform will cancel the driver's station service card qualification, and the driver will not be able to receive station orders within 1-15 days, or be permanently suspended from station service qualifications.

If a driver uses a passenger account to carry out the above-mentioned behaviors that disrupt the order of the platform, the platform may synchronously dispose of the driver's account under the same identity information when disposing of the passenger account.

Competent authorities: Increase the screening of illegal operations

In recent years, with the rapid popularization of the sharing economy, the number of online car-hailing platforms and practitioners has increased significantly. This change also increases the corresponding regulatory difficulties.

According to the statistics of the online car-hailing regulatory information interaction system, as of October 2023, 10, a total of 31 online car-hailing platform companies across the country have obtained online car-hailing platform business licenses, an increase of 334 from the previous month; A total of 4.633 million online car-hailing driver licenses and 4.270 million vehicle transportation licenses were issued, an increase of 6.2% and 4.2% respectively from the previous month.

In September this year, the Ministry of Transport launched a nationwide "9-day action" to focus on the rectification of outstanding problems in road transport safety production, accurately crack down on illegal and illegal passenger operations, and increase the screening of illegal and illegal operations. Rely on the online car-hailing supervision information exchange system to strengthen the supervision of online car-hailing, and strengthen information comparison and precise crackdown on 5 to 7-seater small passenger cars that illegally engage in online car-hailing operations.

In the view of some industry insiders, all parties should bear corresponding responsibilities in the regulatory process, and should make every effort to protect operational safety and the legitimate rights and interests of passengers and drivers while meeting the travel needs of passengers. In view of the problems encountered by drivers and passengers, the key is to strengthen supervision and take measures on the part of the platform.

For example, when dealing with problems such as fake orders and swiping orders, the platform should use technical means to monitor the corresponding violations, minimize the losses of drivers, and punish those who violate the rules accordingly. Only when the supervision of the platform continues to increase, the violations will "disappear". (ENDS)