According to the official website of the China Consumers Association on June 6, the China Consumers Association issued a consumer warning today saying that recently, some criminals have committed fraud in the name of training course refunds, which is seriously harmful. Consumers should remain calm, respond calmly, and verify the authenticity of information; Card-related transfers should be immediately vigilant and stopped immediately; If you find that you have been deceived, you must report the case in time.
The China Consumers Association reminds that criminals first follow up when the training institution is suspected of business contraction and the capital chain is broken, creating anxiety for consumers to "worry that they cannot refund fees". Then pretend to be government departments, consumer associations, training institutions, well-known enterprises, third-party cooperation institutions, etc., forge red-headed documents of government departments or enterprises, tell the victim's detailed information through phone calls or text messages, gain initial trust, and then induce consumers to apply for refunds as soon as possible to avoid losses on the grounds that they can handle refunds for consumers, and then criminals pull consumers into the "refund group" of multiple people, and ask consumers to pay additional fees before returning refunds. In the meantime, there will also be criminals in the group who impersonate consumers to show the results of successful refunds, luring consumers into traps and defrauding money.
In order to effectively protect the legitimate rights and interests of consumers, the China Consumers Association has issued the following warnings, please pay attention to them.
First, verify information and respond calmly. When you receive calls, text messages, and documents claiming to be staff of training institutions or other relevant units handling refunds, you must be vigilant. Criminals will use personal information obtained illegally to gain the trust of consumers, and then make consumers fall into anxiety, panic and other emotions. Therefore, consumers should remain calm and calm, and all information should be checked from the official website and telephone of the enterprise and the government first, subject to authoritative channels, and do not trust each other. If you encounter unclear matters, you can directly consult with the education department, market supervision department, public security organ, and consumer association.
2. Card-related transfers are stopped immediately. The formal refund process will generally be returned to my payment account in the form of the original return, and any request for additional payment in advance when refunding is a fraud! No matter what reason the telecom fraud criminals make up or what traps they set, they will eventually mention the money and trick the victim into transferring money. Therefore, regardless of the reason, if there is a request to provide bank card account password, transfer, remittance, etc., you should be vigilant and stop immediately.
3. Detect being fooled and report the case in a timely manner. If you find that you have been deceived, you should promptly call the customer service hotline of the card-issuing bank (payment institution) or directly report fraudulent transactions to the bank counter, monitor bank card transactions or freeze or stop payment of bank card accounts, and promptly report the case to the public security organ, and cooperate with the public security organ or the card-issuing bank to do a good job in investigation and evidence.
4. Remind each other and prevent together. If relatives and friends around them sign up for training institutions, they should remind each other and prevent it together. In daily life, pay attention to the security of personal information, if there are requirements to join the group, download and register the APP, click on the link, and provide the mobile phone verification code, do not believe it. Be highly vigilant against unfamiliar phone calls, text messages, especially overseas numbers, to avoid being deceived.
The China Consumers Association hereby urges the operators of training institutions to attach great importance to the security of consumers' personal information and avoid leakage. At the same time, all kinds of false information about training course refunds are clarified and debunked in a timely manner, so as to facilitate consumer verification and prevent more consumers from falling into scams.