"Express stealing weight" highlights the chaos in the industry
Guo Cunju
In recent years, the scale of the express delivery market has grown explosively, in order to achieve healthy and benign development, the industry needs to get rid of the extensive development model, some enterprises urgently need to break the inertia thinking, improve the efficiency of corporate governance internally, pay real attention to consumer experience externally, and further strengthen industry self-discipline.
Recently, a news of "express delivery stealing weight" has attracted attention. The secondary contractor of a courier company used software to modify the weight of the express delivery without permission, and used false data to evade the freight payable to the express company for more than a year, up to more than 200 million yuan, fully exposing the chaos and stubborn problems of the express delivery industry.
Business outsourcing has hidden risks. Some express delivery companies outsource their business in order to save operating costs, but it also causes a decline in service levels and constant blame disputes. China's express delivery business implements a business license system, in the form of franchise to operate express business, the franchisee and franchisee should obtain express business license, without permission any unit and individual shall not operate express business, although this sets a certain threshold for express outsourcing business, but in the actual operation process there are still many irregular places. In addition, the outsourcing model weakens the connection between express delivery companies and users to a certain extent, which is not conducive to the improvement of user satisfaction.
Labor relations affect the development of enterprises. Studies have shown that employees in a stable, satisfying work environment produce higher productivity and lead to better work results. According to the results of the ninth national workforce survey released recently, the number of workers in China's new employment form has reached 8400 million, mainly including couriers, takeaway delivery workers, ride-hailing drivers and other groups. The topic of protecting the rights and interests of workers in new formats has always attracted much attention. On the one hand, with the rapid development of the platform economy, workers have gained more employment opportunities; On the other hand, due to the complexity of the nature of work and labor scenarios, especially the complex and diversified employment mode of some express delivery companies, and the widespread existence of hidden labor relations, some enterprises do not directly sign written contracts with workers, but set up obstacles through third-party companies to confuse the employing entity, and the difficulty of determining labor relations increases. The protection of the legitimate rights and interests of workers in new employment forms is related to the construction of the social security system and needs to be paid great attention by all parties.
Service quality determines industry reputation. In recent years, in order to seize the market, many express delivery companies have repeatedly downgraded their service standards, and some non-standard services have become routine operations. For example, at the end of the link, some couriers sign for the express shipment privately, or do not notify the recipient to place the package at the service station or smart inbox without authorization; Some express delivery companies continue to beat competitors at low prices and disrupt the market order in pursuit of short-term profits. In the past year, a courier company has appeared on the hot search lists of various platforms on the whole network nearly 50 times due to various negative news, which has been criticized by users. The reason is that the internal management of express delivery companies is not standardized, and the implementation of service standards is not strict, which are all factors that affect service quality and user satisfaction.
Don't worry about the small, it will become a big problem. Refined management and service is a good medicine to enhance user satisfaction and enhance the competitiveness of enterprises. In recent years, the scale of the express delivery market has grown explosively, in order to achieve healthy and benign development, the industry needs to get rid of the extensive development model, some enterprises urgently need to break the inertia thinking, improve the efficiency of corporate governance internally, pay real attention to the consumer experience externally, further strengthen industry self-discipline, and play a greater role in the process of smooth production and consumption.