“Indeed, the use of messengers can be very convenient for banks to interact with a client and, in principle, is associated with the development of new technologies, but messengers are different, and when working with messengers, you must comply with the requirements of Russian legislation, including those for working with personal data,” RBC quotes her.
Vladimir Bengin, Director of the Cybersecurity Department of the Ministry of Digital Development of Russia, previously expressed the opinion that banks should refuse the opportunity to receive their services through instant messengers, since fraudsters can use this.