Unacceptable baggage.
Repeated requests for redelivery while feeling guilty...
The percentage of such parcels remains high.
There is a serious labor shortage in the logistics industry, and it is estimated that by 2030, 35% of packages will not be able to be transported.
Under such circumstances, a major online shopping company and a major condominium management company have decided to cooperate to expand the introduction of a system that enables “delivery” in auto-lock condominiums.
What is the purpose?
And what is the current state of the logistics industry?
Amazon Japan, a major online shopping company, and Mitsui Fudosan Residential Lease, a major condominium management company, held a press conference in Tokyo on the 2nd.
We announced that we are cooperating to expand the introduction of so-called "delivery" in auto-lock apartments.
In the system that is being considered for expansion, when the delivery person reads the QR code attached to the package on site with a dedicated app, it will be possible to check whether it matches the delivery schedule and location information registered in advance by the company. A confirmation will be made on the system.
On top of that, the delivery staff can use the app to unlock the apartment automatically.
This management company manages more than 2,900 condominiums nationwide, and it is said that expanding the introduction of the system will reduce the burden on the delivery staff and improve the convenience of the recipient.
Avanish Narain Singh, General Manager of Business Division of Amazon Logistics, Amazon Japan, said, "It was a burden on drivers because they couldn't deliver in auto-locked apartments. To date, 80% of apartments that have introduced this system have redelivered. As mentioned above, we have been able to reduce it, and this initiative has great significance."
Yamato Transport has introduced another system in some parts of the Tokyo metropolitan area, and Japan Post is also considering the introduction of auto-locking apartments.
An ever-increasing number of home delivery parcels The percentage of redeliveries is also increasing
With the spread of online shopping, the number of home delivery parcels continues to increase.
According to the Ministry of Land, Infrastructure, Transport and Tourism, the number of courier services in fiscal 2021 was 4,953,230,000.
It increased by 116.76 million, or 2.4%, from the previous year, and increased by 23% over the past five years.
On the other hand, the percentage of parcels that are redelivered remains high.
According to a survey conducted by the Ministry of Land, Infrastructure, Transport and Tourism in October last year, the percentage of parcels that were redelivered was 11.8%, meaning that 1 out of 10 parcels was not delivered in one delivery.
Is it impossible to carry luggage like now in the "2024 problem"?
In the logistics industry, from April next year, regulations on overtime work for truck drivers will be tightened, and there are concerns that the labor shortage will become even more serious and the amount of cargo that can be transported will decrease. is called
A private think tank has compiled a trial calculation that, compared to 2015, it will be impossible to carry 35% of cargo by 2030 if measures are not taken.
It has been pointed out that it is important to reduce redeliveries in order to reduce the burden on truck drivers.
Evolving home delivery boxes that “reduce redeliveries”
The "delivery box", which is considered to be one of the effective means to reduce redeliveries, is also evolving.
Among housing manufacturers, etc., development of delivery boxes with an emphasis on security for detached houses.
Daiwa House Industry Co., Ltd., a major housing manufacturer, has developed a delivery box integrated with an intercom with a security camera function for detached houses in collaboration with a manufacturer that manufactures mailboxes.
When the delivery person presses a dedicated button on the intercom, a message will automatically flow telling them to put the package in the delivery box, allowing them to receive the package without having to talk directly to the delivery company.
In addition, it is possible to check the video taken by the security camera of the delivery person later on a smartphone or the like.
Due to the influence of the new corona, there is an increasing need to receive packages without contact, and there is a growing movement to install delivery boxes due to concerns about being involved in robberies pretending to be delivery companies. is.
Tomonori Tachi, a major housing builder, said, ``It is a product that allows women and children to receive packages safely and securely even if they are alone at home, reduces redeliveries, and reduces the burden on drivers.'' .
[Expert QA] What is the current state of the logistics industry and how to deal with the labor shortage?
We asked Professor Yuji Yano of Ryutsu Keizai University, who is familiar with logistics issues, about the current state of the logistics industry and how it is responding to the labor shortage.
Q.I heard that the shortage of workers in the logistics industry is becoming more serious. What is the current situation?
A.The problem of driver shortage is very serious.
In the long term, the number of drivers will continue to decrease, and in extreme cases, it is possible that 30% of goods cannot be transported in the future.
Q. What kind of measures should be taken in such a difficult situation?
A.The important point is how to increase delivery efficiency.
There is already a shortage of drivers, and currently about 1 out of 10 parcels are being redelivered, so measures to reduce this are important.
By diversifying the methods of receiving parcels, such as delivery, we will improve delivery efficiency by making good use of various means, such as eliminating the situation of being absent as much as possible, or receiving it in different ways even if we are absent. I think we can.
Q. It seems that the awareness of us users will also be important?
A.If the awareness of the person who receives the package does not change, the overall efficiency will not improve.
For example, even if I put in an absentee slip, it took me a long time to get back to them, or I visited them 3 or 4 times and they didn't come back.
The home delivery system has become our life infrastructure.
I think it is very important to create a sustainable system that includes users.