China News Service, February 15th. On the 15th, the China Consumers Association released an analysis of the complaints accepted by the National Consumers Association in 2022.
It is mentioned that there are many "new crown" insurance routines.
After the outbreak, many domestic insurance companies launched "new crown" isolation and infection-related insurance, and sold them on online platforms, becoming "Internet celebrity" products in the field of online insurance.
However, many consumers reported that with the surge in the number of infections, they encountered various "high thresholds" when settling claims.
One is that publicity is easy but compensation is difficult.
In order to attract consumers to buy insurance, some insurance companies claim that they can pay if they are positive for nucleic acid, but they set strict conditions after consumers are actually infected, such as requiring CT test reports and doctor's diagnosis notices to settle claims.
The second is to play "word games" for rejecting compensation.
Some insurance companies will not pay compensation on the grounds that consumers are diagnosed with "new crown virus infection" rather than "new crown pneumonia".
The third is to evade liability for compensation.
Some insurance companies deliberately evade compensation liability by removing relevant insurance products from the shelves, losing contact with insurance claimants, and disconnecting customer service calls.
(China New Finance and Economics)
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