China News Service, February 15th. On the 15th, the China Consumers Association released an analysis of the complaints accepted by the National Consumers Association in 2022.
It mentioned that the main problems in the field of online membership services are as follows: First, the "matryoshka-style" charges on the smart TV platform have caused consumer dissatisfaction.
Since the resources of each module in the smart TV system are independent of each other, consumers can't watch all the video content after recharging continuously; the second is that the membership service experience of the video platform is not good.
The video platform restricts the mobile phone screen projection function of the original member users. If the restriction is lifted, more expensive value-added membership services need to be purchased; the third is that the membership services of the marriage and love platform are chaotic.
Some marriage and love platforms charge high service fees, but the actual service does not meet the agreed standards. Some of them are not strict with the review of member information, and even provide "marriage trust" to deceive consumers with fictitious friends and marriage needs; Renewal.
Some online membership service platforms first induce consumers to use it for free, and then automatically renew without fully informing or effectively reminding consumers after the expiration.
(China New Finance and Economics)
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