Due to the problem that Kansai Electric Power's employees illegally browsed the customer information of competitors through a subsidiary, Kansai Electric Power browsed more than 40,000 customer information between April and mid-December last year on the 30th. I made it clear that I was
With the liberalization of the electricity retail market in 2016, transmission and distribution companies are prohibited by the Electricity Business Act from sharing customer information of retailers called "new electric power" with their parent major electric power companies. However, Kansai Electric Power's employees illegally browsed Shindenryoku's customer information through a subsidiary.
Regarding this issue, Kansai Electric Power revealed on the 30th that a total of 1,013 people accessed 40,806 pieces of information between April and mid-December last year.
According to previous surveys, 726 people, including Kansai Electric Power employees, viewed 14,805 items of information in the three months from September last year, and this time, the number of cases has increased further. .
At the company, in addition to identifying the viewing situation for the past three years, which has records, we are also investigating whether there was unauthorized viewing of corporate customer information.
Kansai Electric Power commented, "We deeply apologize for the inappropriate handling of new electric power's customer information. Regarding future investigations, we will consider how to proceed under the guidance of the supervisory authorities." doing.