On January 27, a piece of news about #客旅宣北海饭4食1500元# was posted on the hot search. The tourist claimed that he was taken to a restaurant by a taxi driver and was slaughtered. Steamed, horseshoe, and imperial concubine spicy stir-fried 4 dishes cost a total of 1,500 yuan.
Another tourist told the Red Star News reporter that on January 24, he also spent 1,580 yuan at the same restaurant, ordering two fish, a catty of flower armor and a plate of green pepper and potato shreds.
The Red Star News reporter noticed that since 2021, in the comment areas of the restaurant on multiple lifestyle platforms, many tourists commented that they were found slaughtered after being pulled by a local taxi driver for a meal, and some tourists questioned the restaurant’s alliance. The driver slaughtered the tourists, saying that "seeing the boss's mobile phone, the guests at each table have written their own license plate numbers to bring the guests over."
On the afternoon of the 27th, the Red Star News reporter learned from the Office of the People's Government of Yinhai District, Beihai City that a complaint had been received and the local regulatory authorities were verifying and handling it.
The owner of the restaurant involved said that he had cooperated with the relevant staff of the local market supervision and administration bureau to verify the situation in the store.
"The price is based on market conditions, and the price is a little bit high during the Spring Festival. We buy oil snails at 130 yuan per catty during the Spring Festival (168 yuan per catty). In the past, the advance price was 70 to 80 yuan. Sell for 118 yuan or 128 yuan. If you go to the market to understand the market and compare it, you will know the profit inside.”
Many tourists reported that the price of a hotel in Beihai was too high
Also questioned that the store and the driver slaughtered the customer
According to a time video report on January 26, on the 24th, a tourist broke the news that after visiting Silver Beach in Beihai, Guangxi, he was taken to a restaurant by a taxi driver and slaughtered.
Tourists said that they spent 1,500 yuan on the four dishes of spicy stir-fried snails, steamed dragon top, horseshoe, and imperial concubine. They felt very sad when they returned to the hotel at night and found out that they were slaughtered.
The Red Star News reporter noticed that the tourist transfer merchant was "a certain seaport seafood processing city".
On the Meituan platform, an anonymous consumer commented at the end of August 2022 saying, "Those who were pulled over by Didi drivers specifically picked tourists to start, and cooperated with merchants to slaughter tourists. Locals have to charge 200-300 for a meal." We only let him go for more than 900 yuan."
A search of the restaurant on the Gaode map platform also shows that there are many comments in 2021 saying that "it was pulled over by a taxi driver", "I saw the owner's mobile phone, and every table guest has written his own license plate number that brought the guest over." It cost me 500 yuan", "more than 1,000 yuan for two dishes" and so on.
Another tourist told the Red Star News reporter that on the 24th, he also spent 1,500 yuan at the same restaurant. He ordered two fish, two plates of sixties per catty, and a plate of shredded green peppers and potatoes.
Store: The price is based on market conditions
The local regulatory authorities are verifying the processing
On the afternoon of January 27, a reporter from Red Star News learned from the Office of the People's Government of Yinhai District, Beihai City that a complaint had been received and the local supervisory department was verifying and handling it.
According to the staff of the Beihai Municipal Market Supervision and Administration Bureau, after receiving the report, they will conduct a check to see if the price is clearly marked. "The price of the Spring Festival has risen a little. These seafood are relatively expensive dishes here."
The owner of the restaurant involved said in an interview with the Red Star News reporter that he had cooperated with the relevant staff of the local Market Supervision Administration to verify the situation in the store.
"The price is based on market conditions. The price is a little bit high during the Spring Festival. We get the oil snails at 130 yuan per catty during the Spring Festival (168 yuan per catty). In the past, the advance price was 70 to 80 yuan. Sell for 118 yuan or 128 yuan. If you go to the market to understand the market and compare it, you will know the profit inside.”
The hotel owner denied the claim that taxi soliciting earns a commission questioned by netizens, "There is no such thing."
According to a report by The Beijing News on January 27, a staff member of the Beihai Municipal Bureau of Tourism, Culture and Sports said that the local traffic management department is investigating the driver involved. If there is indeed a chain of interests, it will definitely investigate and deal with it.
It is understood that the Yinhai District Market Supervision Bureau of Beihai City launched a special rectification of the pre-holiday seafood catering industry on January 18.
The Yinhai District Market Supervision Bureau organized an interview meeting on the honest operation of seafood restaurants, and convened 16 seafood restaurants in the jurisdiction involved in consumer complaints to participate in the meeting, requiring merchants to standardize their business behavior, not to bully customers, and not to buy and sell by force.
In addition, the law enforcement officers conducted a full-coverage inspection of the seafood restaurants in the jurisdiction, issued the "Reminder and Warning Letter for the Honest Management of the Seafood Catering Industry", signed the "Letter of Commitment for the Honest Management of the Seafood Catering Industry Not to Bully or Slaughter", and strengthened publicity. The "Big Loudspeaker" toured key areas such as Qiaogang and Yintan tourist attractions to play the rectification work and remind and warn relevant content.
red star comment
More than 1,500 yuan for 4 dishes?
Social trust cannot withstand "revenge slaughter" sharpening
How to maintain the trust of the stranger society.
To some extent, the cultivation of this kind of social trust is not only related to the practical examination questions of reducing tourism consumption disputes, but also connected to the important issue of "boosting the consumer market and stimulating consumer confidence".
In the dictionary of social trust, there should be no "slaughter" and "cheating".
Whether "4 dishes cost more than 1,500 yuan" is a rip-off is still to be verified. In this, whether the price is clearly marked is the key.
If the situation reported by the tourists involved is true, it may be difficult to escape the suspicion of slaughtering customers.
Since the start of the Spring Festival holiday, the routine of slaughtering customers has been exposed in many places, which is called "retaliatory slaughtering" by netizens.
The so-called "retaliatory slaughter" is obviously a stab at consumers' trust.
As consumers' awareness of rights protection is increasing and the threshold for online exposure is lowering, any behavior of slaughtering customers is self-destructing reputation. If it is small, it will label itself as "short-sighted"; The recovery of the tourism industry and the recovery of consumption have added obstacles.
The causal chain of social trust often presents a positive reinforcement loop.
During this holiday season, hot pot restaurants in Chengdu had a record high of 4,000 daily queues, and some restaurants in Changsha had thousands of tables.
In essence, this is the manifestation of the positive feedback effect of trust: Many foreign tourists do not hesitate to wait in long lines to eat crayfish, drink milk tea, and eat hot pot, because the reputation of those restaurants has been verified-they will pursue quality, Cherishing a reputation earns it trust, word of mouth, and that trust inspires more trust.
If it is said that bullying customers is overdrafting and hurting trust, then the accumulation of reputation in the scene of "the 4538 tables in front are queuing up" is undoubtedly the opposite of the chaos of bullying customers, which represents the cherishing of social trust, and trust ultimately It will also become the capital of those catering companies, allowing them to reap "trust compound interest" in the snowball.
It is conceivable that the scene of "the 4538 tables in front are queuing up" will not appear in the Zake restaurant, and vice versa.
Those who ruin trust will definitely pay the price of not being trusted.
Those who care for trust often reap the benefits of being trusted.
Between the two lies the dividing line between short-term thinking and long-termism.
In reality, people's trust in strangers and the degree to which multiple parties cherish social trust also reflect the water level of social civilization.
The scenes that appear in tourist catering are just microcosmic reflections of the actual social operation.
Economic and social operations also require trust as a connecting belt and lubricant, and this type of trust is usually two-way.
Sociologist Simmel said: "Trust is one of the most important comprehensive forces in society. Without the general trust that people enjoy with each other, society itself will disintegrate. Modern life is built on the trust of over the honest trust of others.”
Friedman's "stranger society" is a society based on contracts and bonds of trust: when we walk on the road, we know that the police will protect us; when we walk into the supermarket, we know we will not be cheated; When you go into a restaurant, you know you won't be ripped off...Trust is exchanging our own credit for the credit of others.
Whether it is in trivial social interactions or in the operation of grand rules, mutual trust on the basis of co-contract is needed to maintain its normal operation, otherwise the trust relationship will collapse, and those who trample on others' trust will eventually taste bad results.
As far as today is concerned, society undoubtedly needs more confidence, and a major bottom support for confidence is trust, which is the mutual trust ecology.
On the premise of having the ability to consume, only if we will not be easily "routine" can we consume with peace of mind and confidence.
Therefore, in public life, there should be less fancy tricks, and more trust embedded in the scene of "the 4538 tables in front are queuing up"-after all, social trust cannot withstand the sharpening of the knife by "retaliatory slaughter".
Red Star News reporter Cai Xiaoyi Yan Mochen
Red Star News special commentator She Zongming