No one is accusing Deutsche Bank of having an external service provider mix documents in such a way that potentially criminally relevant documents in cum-ex proceedings are camouflaged with the mortgage letters of respectable property owners.
Law enforcement agencies would then have to look for a needle in a haystack.
The fact that hundreds of bank customers cannot sell their property because bank documents are subject to official requirements is very likely a chain of unfortunate circumstances.
With around 7 million private customers in Germany, the institute can confidently speak of individual cases.
Only: The customers concerned are not interested, they are paying for a service that Deutsche Bank is currently unable to provide.
In individual cases, this can have devastating consequences for customers – up to and including personal bankruptcy.
Deutsche Bank boss Christian Sewing has not only managed to trim Germany's largest commercial bank for returns.
He can also take up the cause of shaking off the institute's scandal-ridden past.
Now it's about standing by the customer's side: unnerved real estate sellers as well as annoyed Postbank customers who can't use their online banking.
Sewing has to make that a top priority!
He has an obligation to deliver, in the banking business only trust counts.