Kansai Electric Power and Tohoku Electric Power had illegally viewed the customer information of competitors owned by their subsidiaries, and it was found that Kyushu Electric Power was also illegally viewing the same.
Under the Electricity Business Act, in order to ensure a fair competitive environment between major electric power companies and other electric power companies called "new electric power companies," it is required to block information even within the group. A problem was discovered in which the customer information of a competitor owned by a subsidiary was illegally viewed.
In response to this, the Ministry of Economy, Trade and Industry has requested other electric power companies to conduct an urgent inspection, but even at Kyushu Electric Power, employees have been illegally viewing customer information of new electric power held by a subsidiary power transmission and distribution company. I understand.
According to the people involved, they have not confirmed the fact that customer information was used for sales activities so far, but the company is investigating in detail the number of employees who illegally browsed and the purpose, etc. It is expected to be announced soon after reporting to the ministry.
Since the full liberalization of the electricity retail market that began seven years ago, major electric power companies have been required to maintain a fair competitive environment, but a series of problems have brought into question the company's management system. It has become.