The first Spring Festival travel season after the "Class B and B management" will start the official response to 9 hot issues

　　Chinanews.com, January 6th (China News Finance and Economics Ge Cheng) The curtain of the 2023 Spring Festival travel season is about to open.

As the first Spring Festival travel after the "Class B and B Management", what are the characteristics of this year's Spring Festival travel?

What is the total passenger flow during the Spring Festival?

Can capacity meet demand?

At the press conference held by the State Council Information Office on the 6th, relevant departments responded to a series of issues of public concern.

Data map Photo by China News Agency reporter Jia Tianyong

1. How many people will travel during the Spring Festival travel season in 2023?

　　Xu Chengguang, deputy head of the special team for Spring Festival travel and vice minister of the Ministry of Transport, introduced at the press conference that this year's Spring Festival travel will start on January 7 and end on February 15, a total of 40 days.

According to preliminary analysis and judgment,

, and returned to 70.3% of the same period in 2019.

　　From the perspective of passenger flow composition, it is estimated that visits to relatives will account for about 55% of the passenger flow during the Spring Festival, migrant workers will account for about 24%, and tourism and business travel will account for about 10% respectively.

2. What are the characteristics of the Spring Festival travel in 2023?

　　Xu Chengguang said that compared with previous years, this year's Spring Festival travel peak has superimposed the peak of the epidemic situation.

　　On the whole, it has the characteristics of

:

;

Data map: Changchun Longjia International Airport works in an orderly manner Photo courtesy of Jilin Airport Group

3. The epidemic is not over yet, what should be paid attention to when taking public transportation?

　　Xu Chengguang said that considering that the current epidemic is not over yet, and some places are still at the peak of the epidemic, although everyone has a strong desire to return to their hometowns for the New Year and visit relatives and friends, we still advocate that everyone make reasonable arrangements for travel according to the actual situation of themselves and family members Plan,

to reduce the risk of travel infection for themselves and family members.

　　For friends who choose to take public transportation to go back to their hometown for the New Year, they must strengthen their own protection,

4. How to ensure the safety of Spring Festival transportation?

　　Cai Tuanjie, deputy director of the Office of the Special Class for Spring Festival travel and director of the Transportation Service Department of the Ministry of Transport, said at the press conference that this year's Spring Festival travel passenger flow has accelerated growth, the epidemic situation is constantly changing, and multiple factors such as extreme weather are superimposed. Supervision is a big challenge.

　　Cai Tuanjie said that in the next step, he will guide all localities to pay close attention to the different conditions of passenger and cargo flow, weather changes, and the development of the epidemic, focus on core elements such as people, vehicles, roads, and the environment, and take multiple measures to guide localities to do their best to implement them and fully guarantee them. Safe Spring Festival travel, safe Spring Festival travel.

The first is to strengthen the inspection and maintenance of facilities and equipment; the second is to strictly control the safety and quality of employees; the third is to strengthen the dynamic monitoring of transportation vehicles; the fourth is to strengthen the safety guarantee of road network operation; the fifth is to strengthen on-duty duty and emergency response.

　　In addition, during the Spring Festival travel season, people in rural areas have increased demand for travel such as returning home, visiting relatives and friends, and going to markets. We will strengthen transport capacity guarantees and strengthen safety supervision. We will work with relevant departments to focus on rural passenger transport routes, passenger transport stations, and ferries, etc., and strengthen law enforcement and supervision. .

Data map: Photo by Zhou Yue, a plane of China Eastern Airlines in Hefei Xinqiao Airport

5. With the growth of passenger flow, what preparations have been made for civil aviation service guarantee?

　　Wan Xiangdong, chief pilot of the Civil Aviation Administration of China, introduced at the press conference that the 2023 Spring Festival travel is the first since the comprehensive implementation of the optimization measures for epidemic prevention and control and the measures of "Class B and B management". Significant growth.

　　During the Spring Festival travel period,

per day , which is about 73% of the 2019 Spring Festival travel period.

It is expected that the overall passenger flow will show the characteristics of staggered peaks for school holidays, staggered peaks for returning home and work, and staggered peaks for travel. There will still be peak passenger travel around the Spring Festival holiday and after the Lantern Festival.

　　The Civil Aviation Administration actively guides airlines to scientifically and rationally arrange flight plans on the premise of building a solid bottom line of safety, so as to ensure that the capacity is fully prepared and resources are guaranteed.

　　The first is to support overtime on domestic routes during the Spring Festival travel season, and encourage airlines to deploy capacity more flexibly to meet the travel needs of passengers in hot spots and routes during the Spring Festival travel season, such as Beijing, Shanghai, Guangzhou and other cities to Sanya, Haikou, Chengdu, Chongqing and other popular routes.

　　The second is to require all airports to strengthen contact with local government spring travel agencies, inform the local area in advance of arrival and departure flights at night, passenger volume and other information, and actively cooperate to ensure a smooth connection with the "last mile" of urban traffic.

As of January 5, on the basis of the domestic scheduled passenger flight plan, 10,313 overtime flights on domestic routes during the Spring Festival travel season have been approved, including 3,459 overtime flights on routes involving Beijing, Shanghai and Guangzhou, accounting for 33.5% of the total number of overtime flights on domestic routes. , Passenger travel needs on popular routes.

　　In terms of aviation service guarantee, first, fully consider subjective and objective factors such as the market and weather, further optimize flight planning, and effectively reduce the inconvenience caused to passengers due to flight cancellations and delays.

　　The second is to do a good job in epidemic prevention and control, continue to guide passenger flow, reduce passenger gatherings, provide passengers with non-contact services as much as possible, and do a good job of health testing for front-line employees, and clean, disinfect and ventilate key places to reduce the risk of passenger infection , allowing passengers to travel with peace of mind.

　　The third is to do a good job in all aspects of the service work on the plane and on the ground, strengthen the care services for passengers with special needs such as the disabled, the elderly, and unaccompanied children, and create a civilized, warm and harmonious travel environment.

　　The fourth is to increase the answering rate of customer service calls by taking measures such as increasing hotline lines and service personnel, and promptly handle various service demands of passengers.

6. When do the peak bookings of civil aviation tickets occur?

Which routes are the hottest?

　　According to Wan Xiangdong, according to the current situation of passenger bookings during the Spring Festival travel season, the

　　From the perspective of booking volume,

and other routes are in the forefront.

Data map: Photo by Zhao Jiangwei, Shanghai Hongqiao Railway Station

7. Can the railway transport capacity meet the demand for this year's Spring Festival travel?

　　Huang Xin, Director of the Passenger Transport Department of the National Railway Group, introduced at the press conference that the pre-sale of train tickets for the 2023 Spring Festival Transport has started on December 24, 2022. Judging from the current ticket sales situation, the travel needs of passengers in all aspects are relatively obvious. The growth of the railway passenger flow has also shown a gradual recovery trend.

　　In order to arrange the capacity of the Spring Festival transportation, the railway department has arranged a plan for the operation of passenger trains during the Spring Festival transportation.

Before the Spring Festival, a maximum of 6,077 pairs of passenger trains can be operated on a peak day across the country, with a passenger capacity of 9.04 million; after the Spring Festival, a maximum of 6,107 pairs of passenger trains can be arranged on a peak day, with a capacity of 9.14 million;

.

8. What convenience measures has the railway department launched?

　　Huang Xin said that during the Spring Festival travel this year, the National Railway Group will better coordinate the epidemic prevention and control and the organization of the Spring Festival travel, better coordinate development and safety, optimize the bus operation plan for the Spring Festival travel, and accurately implement the epidemic prevention and control measures. Basically, a series of convenience measures will be launched in the links of boarding, waiting, and ticket purchase to create a safe, orderly, and warm Spring Festival travel season, and strive to make the passenger experience better.

　　In terms of transportation capacity arrangement, it is necessary to scientifically and accurately arrange transportation capacity.

Coordinate and make good use of the new line and new station resources opened last year, as well as the newly put into use of advanced equipment such as the Fuxing EMU, to enhance the overall function of the road network and improve passenger capacity.

In accordance with the principle of "sufficient arrangement, on-demand start, quick response, and emergency preparedness", the bus operation plan is scientifically arranged.

　　In terms of orderly travel, it is necessary to create a healthy and safe travel environment for the majority of passengers.

It is necessary to conscientiously implement various measures for epidemic prevention and control and safety management, strengthen the organization of passenger flow at stations, strictly control the occupancy rate of trains, guide passengers to enter and wait for trains in an orderly manner, and maintain a safe distance; strengthen ventilation and disinfection in key places to maintain a good environment for trains ;Actively promote contactless services, strengthen travel health promotion tips, strengthen employee health management, guide passengers to wear masks throughout the process, and strengthen their own health protection.

　　In terms of station and train services, we will focus on introducing some measures to facilitate the people in three aspects.

First, in terms of improving passenger ticketing service experience, further optimize the functions of the 12306 system, further expand the application scope of electronic tickets, and fully implement electronicization in the business links of ticket replacement at the station and train ticket replacement.

Second, there is no longer a time limit for student discount tickets. You can purchase 4 one-way student discount tickets at any time each school year, which is convenient for students to use at any time.

Third, if a passenger refunds a ticket due to railway liability or force majeure, the connecting ticket can be refunded together, and the refund fee will be waived.

Passengers will no longer be charged a handling fee for ticket replacement and change; at the same time, we will expand the scope of trains with discounted fares in the non-peak direction.

　　In terms of passenger travel information services, the railway code scanning service will be implemented on more than 3,200 EMU trains across the country. By scanning the "railway code" on the armrest of the seat, passengers can smoothly inquire about the train's schedule, operating location, and connecting train number. , traffic connections and other travel service information, and can also handle services such as catering purchases, supplementary ticket upgrades, and search for lost items.

At the same time, improve the railway 12306 message notification mechanism, timely push train suspension and change information to passengers who have purchased tickets and reserved accurate contact information, so that passengers can grasp the train operation dynamics and arrange their itineraries reasonably.

　　In terms of transit transfer services, the number of stations that arrange convenient transfers in stations across the country has increased from 80 to 100 in the past, and station service equipment, facilities and guidance signs have been improved to improve the efficiency of transfers between passengers and provide convenient transfer services for passengers during the Spring Festival travel season. Convenience.

Data map: The courier is carrying the courier.

Photo by Zhu Huan

9. Is the express logistics smooth during the Spring Festival travel season?

　　Chen Kai, deputy director of the State Post Bureau, said at the press conference that since mid-December last year, courier groups in some cities have been infected one after another, and some distribution centers and business outlets cannot operate normally due to staff reduction. The delivery of the end has a reality impact.

　　After continuous efforts in the previous stage,

, the number of backlogs has been greatly reduced compared with the previous period, and express services have been effectively restored.

Especially since the beginning of this year, in the first five days, the average daily data of national express business volume has reached 370 million pieces, an increase of 16.7% compared with the same period last year.

　　In the next step, the State Post Bureau will continue to organize the entire industry to consolidate the previous work results, lay a solid foundation for the stable operation of the industry, and do its best to ensure smooth delivery, so as to effectively guarantee the delivery needs of the masses.

(use up)