China News Service, Beijing, December 29th (Reporter Yan Xiaohong) The China Association for Quality released the 2022 China Fuel Vehicle Industry Customer Satisfaction Index (CACSI) evaluation results on the 29th: The 2022 China Fuel Vehicle Industry Customer Satisfaction Index is 80 points (full score) 100 points), the highest level in history.

　　The evaluation results show that the brand image of the industry scored 81.4 points, a year-on-year increase of 0.8 points; the perceived quality score was 80.3 points, a year-on-year increase of 0.7 points; the perceived value score was 77.6 points, a year-on-year increase of 0.8 points; the complaint rate was 13%, a year-on-year decrease of 1 percentage point; loyalty The degree score is 78 points, which is the same as last year.

　　According to the China Quality Association, the industry evaluation results in 2022 show the following characteristics: Satisfaction and loyalty maintain a high level, brand image and perceived quality continue to improve, and the complaint rate further decreases, indicating that the continuous quality improvement actions of the entire fuel vehicle industry have achieved positive results ; In addition, the products and services of self-owned brand cars have achieved more outstanding results in meeting user needs.

　　It is worth mentioning that the competitiveness of self-owned brands has continued to increase, and the gap with joint venture brands has further narrowed.

In 2022, self-owned brand satisfaction will be 79 points, a year-on-year increase of 1 point, and there will be a gap of 1 point with joint venture brands, while the gap between 2021 and 2020 will be 2 points, and the gap in 2014 will be 5 points.

In 2022, the loyalty of self-owned brands will be 77 points, which is 1 point lower than that of joint venture brands; the complaint rate of self-owned brands will be 14%, which is 1 percentage point higher than that of joint venture brands.

　　German and Japanese brands have obvious advantages in satisfaction.

Among the joint venture brands, the satisfaction score of German brands was 81 points, the same as last year.

The Japanese brand satisfaction score was 80 points, an increase of 1 point year-on-year.

The satisfaction score of American brands is 80 points, which is the same as last year.

The satisfaction score of Korean brands was 79 points, an increase of 1 point year-on-year.

　　In addition, perceived quality has been improved across the board.

In 2022, the quality and reliability satisfaction of China's fuel vehicle industry will be 80 points, an increase of 0.1 points year-on-year, the highest level in 10 years.

Performance design user satisfaction was 78.3 points, an increase of 0.7 points year-on-year.

After-sales service customer satisfaction was 79 points, an increase of 3 points year-on-year.

Sales and service user satisfaction was 78 points, an increase of 1 point year-on-year.

　　In 2022, the CACSI evaluation targets are 184 brand models with large sales volume, involving 39 automobile manufacturers across the country.

The scope of the survey covers 91 major cities in the five major market regions of east, south, west, north and central.

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