The logistics business ushered in a peak, and we took multiple measures to ensure smooth flow——
Make express delivery "fast" again!
This winter, a group of people are extraordinarily busy.
They get up early and stay late, travel in a hurry, electric vehicles are filled with large and small packages, and they drive through the streets and alleys at full speed, delivering goods to those who need them.
They are couriers and indispensable "peripheral nerves" in the huge urban logistics network.
Recently, due to the peak of logistics business at the end of the year and the impact of the new crown epidemic, the delivery pressure of express delivery in some areas has increased.
To this end, all localities are actively deploying human and material resources, and delivery companies have taken corresponding measures to ensure the smooth flow of the "microcirculation" at the end of express logistics.
Increased pressure on express business
Relief policies have been introduced one after another
In December in the north, the sunrise is very late.
At 6 o'clock in the morning, there were still stars in the sky, but a JD Logistics sales office near the Northeast Fourth Ring Road in Beijing was brightly lit.
A truckload of goods was delivered, and more than 30 couriers, wearing masks and cotton clothes, began to sort, disinfect, and tally the express shipments, and then packed them into delivery vehicles according to different areas.
"It will take more than an hour for each person to sort out the goods in their own area." Hong Jiao, a courier of the sales department, said that since mid-December, the site has been sorting more than 12,000 packages every day, which is the usual workload. three or four times.
Fresh food, grain and oil, fruits, drinking water and other livelihood materials are the types of express delivery that have surged recently.
In order to improve work efficiency, Hong Jiao and his colleagues thought of many ways.
Some people direct the vehicles and vacate the open space; some people are responsible for repacking the outer packaging of damaged parts;
After sorting out the goods, Hong Jiao drove the delivery vehicle to the community he was in charge of delivering, and began to deliver goods door-to-door.
He said confidently: "After running for a day, it's no problem to send one or two hundred orders!"
In Jinjiang District, Chengdu City, Sichuan Province, Tang Jian, the person in charge of a business outlet of YTO Express, has also been busy for many days.
According to him, some time ago, some couriers at the site fell ill, resulting in a shortage of manpower and great pressure on delivery and collection.
However, things are starting to improve now.
"Many couriers have recovered and returned to their posts one after another. And recently, many couriers are sending medicines and food, so we are paying close attention to arrangements and will not stop delivery." Tang Jian said.
According to data from the State Post Bureau, since December, the national postal express business volume has ushered in a new round of business peaks, and the national single-day collection volume has remained at more than 360 million pieces.
Although the express delivery industry is showing a continuous recovery trend, there are still problems in some areas, such as users' perception of unsatisfactory express delivery, slow delivery, and untimely delivery.
The official website of the State Post Bureau issued a response stating that this is mainly due to the accumulation of a large number of online orders in some areas due to epidemic prevention and control in the early stage, and express delivery companies need to collect and process according to the delivery rhythm of merchants.
At the same time, affected by the epidemic, express companies also have a certain employment gap, and the transportation capacity has not yet fully recovered, resulting in greater pressure on terminal delivery.
Over the past few days, a number of policies to ensure smooth traffic have been introduced one after another, providing "reassurance" for the smooth operation of the postal express industry.
In order to scientifically and accurately ensure the stable operation of postal express delivery, ensure the efficient transportation of people's livelihood materials, and better maintain the normal production and living order of the people, recently, the Office of the Leading Group for Logistics Guarantee and Smoothness of the State Council issued the "Concerning Further Unimpeded Postal Express Services to Ensure the Transportation of People's Livelihood Materials" Notice".
The notice requires that resources from all parties should be coordinated and mobilized, and various measures should be refined and detailed to ensure the smooth flow of postal express delivery in a scientific and accurate manner, so as to ensure the smooth delivery of mail and express mail, and effectively smooth the "microcirculation" at the end of postal express delivery.
The State Post Bureau issued the "Notice on Effectively Unblocking Postal Express Services to Ensure the Delivery of People's Livelihood Materials and Medical Supplies", pointing out that it is necessary to fully understand the extreme importance of a smooth postal express network, and earnestly deploy the work of opening up the industry's operational congestion points and "not closing" during the Spring Festival. Minimize the impact of the epidemic on the production and life of the people and economic and social development.
It is necessary to make every effort to unblock the postal express service network, effectively ensure the end-delivery capabilities of enterprises, actively seek support from local governments and departments, and actively ensure that couriers work on the job.
It is necessary to focus on ensuring the delivery service of medical materials, improve the priority delivery service mechanism for medical material express mail, set up special service classes in distribution centers, and maintain stable and smooth services in rural areas.
All localities are also actively implementing and promoting relevant work according to specific situations.
The Beijing Postal Administration actively coordinates and strengthens support and guarantees to ensure that there are more than 60,000 couriers on duty.
Enterprises are required to optimize their force organization and terminal delivery methods, and give priority to the delivery of express shipments such as medicines and epidemic prevention materials.
According to statistics, as of December 15, Beijing's postal express industry has added more than 7,000 people through temporary recruitment and field deployment, and the on-the-job rate has increased to nearly 90%.
From December 15th to 18th, the daily express delivery volume in Beijing remained at more than 15 million pieces. The overall situation of postal express terminal services has improved significantly, and the backlog of express mail has basically been resolved.
The Sichuan Provincial Postal Administration stated that it will increase support for postal express companies, coordinate human resources from all parties, and help postal express companies supplement front-line collection and delivery manpower.
It also requires the postal management departments of all cities and prefectures and all enterprises to immediately start the emergency supply guarantee mechanism, set up a party member commando and a vanguard team, enrich the management personnel at all levels of the enterprise to the front-line team, and focus on solving the backlog of mail and express mail, with key and priority guarantees For distribution services of medicines, epidemic prevention materials and livelihood materials, couriers are guided to expand the scope of distribution, appropriately extend the delivery time, effectively relieve pressure, and ensure the normal delivery and collection of postal express delivery.
Postal administrations in Jilin, Shanxi, Jiangsu and other places also held conferences on maintaining the smoothness of the postal express industry in the province, and deployed the smooth postal express service work at present and during the Spring Festival.
Delivery companies act quickly
Front-line employees bravely shoulder heavy responsibilities
The gradual recovery of express delivery speed is inseparable from the swift action of delivery companies and the hard work of front-line couriers.
All shipping companies have made every effort to relieve the backlog of mail and express shipments by rationally deploying personnel and extending operating hours.
At the Zhongtong Express outlet in Majiabao, Fengtai District, Beijing, female courier Guo Qiaofei has been working in a "white plus black" mode in recent days, and she has to work for more than ten hours a day.
"We have improved the delivery efficiency a lot by extending the delivery time at night." Guo Qiaofei said that during the period when the workload is relatively heavy, more than 400 packages can be delivered a day; but on December 15, she delivered a record-breaking More than 1100 packages.
"I will protect myself and disinfect the express. Although I am very tired, I still want to send more if I want to!"
"Your courier is here, please sign for it." JD Logistics courier Lan Wenjin obviously had a strong southern accent when he called the customer.
"This is the first time I have come to Beijing, and my first impression is that the winter in the north is really cold!" Half a month ago, Lan Wenjin took the initiative to apply to the company to fly to Beijing from Xiamen City, Fujian Province, to help the express delivery work here.
He said: "As a member of the Communist Party, I signed up as soon as I received the company's recruitment order."
The company equipped Lan Wenjin and other couriers who came to support from other places with warm winter work clothes, and also provided logistical support in terms of housing and epidemic prevention.
After a few days, Lan Wenjin got used to working in Beijing, speeding up his delivery every day.
"I hope that the goods can be delivered to everyone as soon as possible, so that we can all welcome the New Year in a down-to-earth manner!" Lan Wenjin said.
According to Wu Congjie, head of the human resources department of JD Logistics North China Branch, JD Logistics has sent more than 2,000 couriers from other places to Beijing as of December 17, under the premise of ensuring that the delivery timeliness in other regions will not be affected, which can basically meet the needs of the Beijing area. express delivery needs.
"The company has formulated a human resources reserve plan. At present, JD Logistics has 190,000 couriers across the country, which can ensure that the talent reserve pool has no less than 20% of the mobility. The number of couriers who rushed to Beijing this time is actually in the overall The proportion is not high, so it will not affect the delivery timeliness in other regions. In the face of future employment needs that may arise in various places, we will also adopt more flexible and diverse methods to guarantee them.”
A number of express delivery companies also requested to ensure priority delivery of important livelihood materials such as medical supplies, epidemic prevention materials, maternal and child products, and fresh food.
From December 16th, Cainiao Station opened a special line for priority delivery of medicines.
Medical supplies purchased by users through online platforms such as Ali Health and Tmall Supermarket will be packaged in green cartons or yellow tape, and such packages will be delivered with priority.
"Recently, the number of express shipments has increased greatly, among which there are indeed more medicines and daily necessities. For materials such as antipyretics, cold medicines, and antigen detection reagents, if users have urgent needs, they can directly contact us for priority delivery." Guanghua, Chaoyang District, Beijing Li Ningning, director of Xincheng Cainiao Post Station, said that the post station now prioritizes the packages for door-to-door delivery every day to ensure that the medicines can be delivered in time.
The relevant person in charge of SF Express said that it will take into account the impact of the epidemic and the circulation of express shipments in various places, by adjusting the transfer mode and optimizing the route to ensure the timeliness of express transfers.
Especially for express shipments of medicines and fresh food, priority will be given to scheduling the use of transportation resources such as aviation and high-speed rail, and green transit channels will be arranged; at the end of the delivery, special guarantees will be provided through intra-city express delivery and priority delivery.
Deppon Express also optimized the operation arrangement, requiring the first delivery of urgently needed items such as medicines, fresh food, and winter cold supplies. At the same time, it insisted on delivering large items within 60 kg upstairs to provide convenient services for users.
About 100 smart express vehicles operated by JD Logistics in Beijing have also added new tasks. They not only provide contactless delivery services for the community, but also provide connections between communities and express sites, and cooperate with JD Health to provide medicines at night. delivery service.
Logistical support is well prepared
Send more warm care
Many citizens have given more tolerance, understanding and support to the couriers after learning about the recent heavy workload and delivery pressure.
Ms. Lin, who lives in Chaoyang District, Beijing, told reporters that recently, people in the community have been discussing changes in the express delivery situation every day: Some people have bought anti-epidemic supplies for many days and finally delivered; Some people received a text message from the courier at 5 o'clock in the morning, and when they opened the door in the morning, they saw that the package had been placed at the door.
"The weather is so cold, the courier brother is really working hard. So even if some couriers arrive later, everyone understands very well. Thank you very much for the hard work of the couriers!"
Carry out warm-up activities for couriers in many places.
At the beginning of December, the Guizhou Provincial Federation of Trade Unions issued a special fund of 600,000 yuan to the city (state) federations to support the work of caring for couriers.
On December 21, the Federation of Trade Unions of Weihai City, Shandong Province sent 20,000 disposable medical masks to front-line couriers, thanked them for their contribution to ensuring the smooth delivery of express mail, and urged them to take good personal protection, telling them that the Party and the The government and labor unions have been paying close attention to them, and they will raise any difficulties in time, and the "maiden's family" will try their best to help them out.
The Fujian Provincial Federation of Trade Unions also organized a "warm courier brother" condolence activity starting in late December.
Including donating COVID-19 antigen detection kits, N95 masks, antipyretics, protective gloves and other materials to couriers and takeaway delivery personnel, and providing online and offline couriers and takeaway delivery personnel with emotional counseling, psychological counseling and other services to help them resolve their anxiety Wait.
The Guangxi Zhuang Autonomous Region Logistics Guarantee Work Headquarters requires the protection of the rights and interests of postal couriers.
Care for the work and living conditions of postal express employees, encourage the adoption of free board and lodging for the operators, and prioritize the allocation of nucleic acid testing points and other measures to reduce the risk of transmission and infection; The local government shall bear the cost of personnel isolation and ensure the basic living materials for isolation.
Delivery companies are doing their best to provide good logistical support for front-line couriers.
SF Express stated that employees who are unable to go to work due to physical discomfort will be given paid holidays; employees who stick to their posts, participate in cross-site support, and return to work in time after recovery will be given subsidies of varying degrees, and will regularly provide employees with free Distribute epidemic prevention materials.
The relevant person in charge of Jingdong Logistics said that "it is necessary to ensure that every effort of the couriers is rewarded."
For the couriers rushing to help Beijing, JD Logistics has made preparations in terms of basic necessities of life, food, housing and transportation.
"We have prepared epidemic prevention kits for couriers, including N95 masks, medicines, alcohol, etc." According to Wu Congjie, the company will ensure the health and safety of couriers to the greatest extent. Schedule employee breaks for treatment.
Regarding the residence of couriers coming to Beijing from other places, JD Logistics has communicated with relevant departments in Beijing in advance and coordinated some free hotels to ensure that couriers can be properly arranged to stay in hotels near the courier site.
Wu Congjie said: "The company has prepared winter work cotton clothes, cold-proof thermal underwear, warm babies, etc. for the couriers. At present, there are sufficient storage of various thermal materials. In addition, we have also established a special communication support group, and special personnel follow up. We will solve everyone’s needs at once.” Ma Wei, head of JD Logistics in Beijing, said that the company also plans to arrange for couriers from other places to have a good time in Beijing after the business peak has passed smoothly.
(People's Daily Overseas Edition reporter: Li Zhen)