The Paper reporter Xu Zhenyao
What should I do if the quality of the new house is not satisfactory?
How did the delivery complaint rate drop?
In order to further improve the quality of housing and delivery, Shanghai will implement a trial "pre-viewing system" for owners of new residential projects from June 2021. Before the official delivery of the house, organize the construction units to rectify the problems raised by the owners, and force the construction units and construction units to eliminate quality problems.
Recently, a house buyer, Lin Qing (pseudonym), reported to The Paper (www.thepaper.cn) that in the middle and late November, the real estate he purchased, Nanshan Hongqiao Lingfeng, launched a "preview house" activity, and the developer set various Thresholds include not being allowed to bring a home inspector, showing the house within 30 minutes, and not taking pictures.
"Isn't the promotion of preview housing just to find problems early, rectify them as soon as possible, reduce complaints and improve satisfaction?" Lin Qing said that he is not a professional, and problems with houses may not be found.
The developer's practice of not allowing the owner to bring a home inspector made him feel that the "preview house" was just a formality, and the system was useless and did not play its due role.
On November 22, the relevant staff of the Shanghai Municipal Commission of Housing and Urban-Rural Development responded to reporters from The Paper that it is a reasonable need for the owner to choose a professional home inspector for "previewing the house".
At present, the "preview house" system is still being implemented on a trial basis. The housing and construction department is constantly learning from experience, collecting opinions from citizens, strengthening guidance and supervision of construction units, and improving people's sense of acquisition and satisfaction with the quality of residential projects.
Improving the quality of residential projects and institutionalizing "preview houses"
According to public information, the Nanshan Hongqiao Lingfeng project is located in the Jiangqiao section of Jiading District, Shanghai, with a total of 698 units. It was sold out twice in July and November 2021.
The developer Shanghai Nanmao Industrial Development Co., Ltd. was established in July 2020 and is 100% owned by Suzhou Nanshan Xinwu Real Estate Development Co., Ltd., which is affiliated to the listed company Nanshan Holdings (SZ 002314) and has a state-owned background.
At present, the new development projects of "Nanshan series" real estate in Shanghai include Hongqiao Tianxi Lingfeng in Longnan, China Merchants Nanshan Hongqiao Brilliant Lingfeng, Nanshan Jiahui Lingfeng and Nanshan Huacao projects.
Lin Qing introduced that he received an invitation letter from the developer on November 13.
It is mentioned that the construction of the project is coming to an end, and we sincerely invite you to participate in the "Preview House" event, which will take place from 9:00 to 9:30 on November 18.
Only for house property owners, no more than 2 people per household, the basement is not open, and photography and photography are not allowed.
The "Preview Housing" system is a "local practice" of Shanghai's innovation project quality supervision.
According to China Construction News, in order to implement the spirit of the "Notice of the General Office of the State Council Forwarding the Guiding Opinions of the Ministry of Housing and Urban-Rural Development on Improving the Quality Assurance System and Improving the Quality of Construction Projects", starting from 2020, Shanghai will take the lead in piloting the preview system in Fengxian District. In highlighting the primary quality responsibility of the construction unit, effectively prevent and control the quality problems of construction projects.
According to the report, in the past when commercial housing was delivered, owners usually could only know whether there were quality defects in the housing after handing over the housing, because "it was too late" could easily lead to dissatisfaction.
The house preview system breaks this traditional practice. The developer organizes the owners to inspect the house in advance before the completion and acceptance of the residential project. The owner changes from the original "bystander" to a "participant" during the house construction process. Find and solve problems together.
On May 26, 2021, the Shanghai Municipal Construction Engineering Safety and Quality Supervision Station issued the "Notice on the Trial Implementation of the "Preview House" System for Owners of New Residential Projects in the City", clarifying that the trial owners of new residential projects delivered from June of that year will be previewed system, "forcing" construction units and construction units to eliminate quality problems.
On January 11, 2022, the Shanghai Municipal Housing and Urban-Rural Construction Management Committee issued the "Shanghai New Residential Project "Property House Quality Preview" System (Trial)", with the purpose of continuously promoting the quality improvement of residential projects and implementing new residential projects. The main responsibility of the participating units is to strengthen the primary quality responsibility of the construction unit.
The document clarifies that the "preview house" system means that after the residential project is checked and accepted by households and before the quality is completed and accepted, the construction unit organizes the buyers to check the quality of the house project, and organizes the quality problems raised by the owners before the completion of the construction project. rectification.
The document also requires that before the implementation of the "preview house" work, the construction unit should notify all the home owners who have purchased the house at least one week in advance. , The "preview room" time is not less than 7 days.
Can you bring a home inspector in the "preview house"?
Can I invite a home inspector for the "preview house"?
According to a report in Jiefang Daily in July 2021, after the construction of a real estate in Fengxian District, Shanghai, which took the lead in trying out "preview housing", the construction was basically completed and it entered the stage of household acceptance. Check out” event.
Someone brought a whole family to check every detail carefully, and someone specially invited a house inspector to come with them.
According to the above report, on the day of the preview, the developer issued a feedback form uniformly customized by the Fengxian District Construction Management Committee to the owners, and the upper half page of the feedback form was used to fill in the feedback.
"We require that the developer must make rectifications according to the owner's requirements, and then we will conduct random spot checks. Only after passing the spot checks can we enter the next acceptance process." Shen Yufeng, director of the Fengxian District Construction Engineering Safety and Quality Supervision Station, said.
Lin Qing said that during the construction of the real estate he purchased, Nanshan Hongqiao Lingfeng, the building's facade was bulged, and the main entrance of the community did not match the previous publicity, which made him pay more attention to the quality of the house.
Out of professional considerations, coupled with the precedent of home inspectors participating in house previews in media reports, he decided to also hire a home inspector in order to find problems more accurately and efficiently and rectify them as soon as possible.
However, when Lin Qing and the home inspector arrived at the property on November 18, the preview day, the developer arranged multiple security guards to block the entrance, prohibiting the home inspector from entering, and threatened, "You can call the police now."
After the communication failed, Lin Qing had to inspect the house accompanied by the staff arranged by the developer.
"I feel lonely after seeing it, and it's a waste of time for everyone." Lin Qing said frankly that he was arranged to be on the first day of the "preview house", and it was the first time to buy a house. The house can only be roughly looked at, and the accompanying staff did not give professional tips.
In the next few days, Lin Qing learned from other owners that some houses had hollow walls, uneven baseboards, uneven tiles, and water seepage damage in some houses. Lin Qing was also quite worried. , "We lack experience in buying houses and are non-professionals. It is difficult to find these."
According to Lin Qing's recollection, during the actual house preview process, the developer did not show him the household acceptance data as required. Although the accompanying staff did not prohibit taking pictures, they repeatedly reminded the time that it was 30 minutes, and even if it was extended, it could not be too long.
The greening of the community and the children's play area have not been completed, and the underground garage is not allowed to be viewed on the grounds that it is "still under construction". An iron fence is even installed at the entrance of the garage for "hard isolation".
According to the "Shanghai Municipal Commission of Housing and Urban-Rural Development" issued by the "New Residential Projects in this City "Property House Quality Preview" System (Trial)", the content of preview houses is divided into two categories: full decoration and non-full decoration projects. There are 9 items, including walls, ceilings, suspended ceilings, floor anti-leakage, water supply and drainage pipes, etc., and public parts check 2 items, such as roof waterproof quality, basement anti-leakage, etc.
"Can the owner see so many projects in 30 minutes? The children's play area is not built, and the garage is not allowed to be seen. Why do you want to organize a preview of the house, and how can the owner put forward opinions?" Lin Qing was puzzled.
In view of the fact that the "preview house" cannot bring a house inspector, the surging news reporter consulted the staff of Nanshan Hongqiao Lingfeng.
The other party said that the site is still a construction site, and the project itself will conduct self-inspection. At present, it is true that only property owners can enter the community.
On November 22, the relevant staff of the Shanghai Municipal Commission of Housing and Urban-Rural Development responded to reporters from The Paper that it is a reasonable demand for homeowners to choose a professional home inspector for previewing the house. It is understandable, and there is no rule that cannot hire a home inspector.
At the same time, since the house is in an undelivered state at this time, on-site management must be carried out in accordance with the management standards of the construction site.
Out of the original intention of reducing the gathering of people during the epidemic, in principle, the number of people going to the "preview house" should not exceed 2 people, and the house viewers should abide by the immediate epidemic prevention and control requirements of the construction site.
"In an extraordinary period, our construction site management is indeed relatively strict. According to the epidemic prevention policy, the construction unit must first report to the local streets and towns before organizing the 'preview house'. In this case, the smooth development of the 'preview house' has already It is not easy, and the majority of owners are welcome to understand." The above-mentioned staff said that the "pre-view house" system is still on trial, and the housing and construction department is constantly learning from experience, collecting public opinions, and strengthening guidance and supervision of construction units.
The Paper reporter learned that the relevant departments of the Shanghai Municipal Commission of Housing and Urban-Rural Development are currently compiling relevant rules and guidelines to further standardize the work gestures of the construction unit when organizing "preview houses", consolidate the construction unit's primary responsibility for building quality, and improve housing quality and quality. Delivery quality.