Can't make an appointment, lack a few pounds... Have you escaped the crab coupon pit this year?

　　Editor's note:

　　This is the People's Livelihood Investigation Bureau.

Pay attention to what you want to pay attention to and what you don't pay attention to, and investigate what you want to see and what you haven't seen.

[People's Livelihood Investigation Bureau] Can't make an appointment, lack a few pounds... Have you escaped the crab coupon pit this year?

　　China News Service, October 25th (Xie Yiguan, a reporter from China-Singapore Finance and Economics) "The autumn wind rises, and the crab legs are fat". It is the season to eat hairy crabs. Businesses have launched special promotions. Studio.

　　Many consumers bought crab cards and crab coupons for self-eat, gift-giving, etc., but they were dumbfounded when they exchanged them, and the pit of crab coupons came again...

Data map: Crab.

Photo by Zhu Linyan

Crab card exchange encountered many traps

——Easy to buy, difficult to change

　　"Why is it so difficult to exchange a crab?" Recently, Xiaoju (pseudonym), a consumer who lives in Henan, complained, "Either time has passed, the channel is closed, or the system maintenance channel is closed, or the system is closed on weekends and holidays... The system is still normal. ?"

　　"Although it's a crab card given by someone else, but you have to exchange it, you can't let the merchant take advantage of it." Xiaoju, who has tried many times, finally made an appointment.

She told reporters, "It now shows that it will be shipped on November 1."

　　Xiaoju is still waiting for delivery, but consumer Lailai (pseudonym) encountered the "black box operation" of the merchant.

　　According to Lai Lai, the crab card that he had purchased in a live broadcast room before, made an appointment to send crabs on September 30, and it was delayed until October 2. Later, it was found that the merchant had modified the appointment time without permission and changed it to October 7. day.

Faced with the behavior of the merchant not delivering the goods according to the appointment time, she directly chose to refund.

——Lack of two quality grades

　　Although the crab card was successfully exchanged, Bobo (pseudonym), a consumer who recently received hairy crabs, was not happy.

　　Previously, Bobo purchased two crab cards on an e-commerce platform, with 4 taels of male crabs and 3 taels of female crabs totaling 16.

However, after the arrival of the goods recently, I noticed that the Bobo with the wrong weight was weighed separately, and it was found that none of them were full of two.

　　"It's not enough to weigh with the rope, and it will be more than one or two to remove the rope." Bobo told reporters.

Data map: Farmers catch hairy crabs in Yangcheng Lake, Suzhou.

Photo by China News Agency reporter Yang Bo

——"Li Gui" Yangcheng Lake Hairy Crab

　　In addition to the difficulty of making an appointment and the lack of jinshaoliang, some merchants also pretend to sell Yangcheng Lake hairy crabs.

　　Recently, a consumer shared: The crab card was exchanged for Yangcheng Lake hairy crabs, but after receiving the goods, it was found that it was not an official anti-counterfeiting mark.

　　A reporter from Zhongxin Finance and Economics searched on an e-commerce platform, and there were many shops claiming to sell Yangcheng Lake hairy crabs.

In a shop that sells pickup cards for Yangcheng Lake hairy crabs, the merchant told reporters, "It's authentic Yangcheng Lake hairy crabs with an anti-counterfeiting ring."

　　However, the reporter noticed that the anti-counterfeiting ring displayed in the picture posted by the buyer was inconsistent with the official anti-counterfeiting traceability logo of Yangcheng Lake hairy crabs.

　　In real life, there are not a few who have the same experience with the above-mentioned consumers.

　　Jiangsu Province is one of the main producing areas of hairy crabs. In the third quarter of 2022, the Consumer Complaints and Public Opinion Analysis Report of the Jiangsu Provincial Consumer Protection Committee showed that a total of 324 complaints about crab cards and crab coupons were received, and 19,700 public opinion information was received.

Mainly focus on: there are many high-standard and low-selling patterns, and the exchange information is unclear; the card and coupon exchange is difficult and cannot be used normally; the quality control of hairy crabs is poor and the quality is not good.

Crab coupons become "empty crabs", who is playing tricks?

　　Crab itself is a fresh food, and it is not easy to store and transport. The issuance of crab card and crab coupons can not only solve the problem of fresh and perishable food, but also help merchants to return funds from marketing in advance.

At the same time, the purchaser and user of crab card and crab coupons can be separated, which is more convenient for holiday gifting, so it has become the choice of many people.

　　But the crab card and crab coupons, which are convenient for consumers, have become "empty crabs"?

　　Yang Weilong, the first president of the Yangcheng Lake Hairy Crab Industry Association, once said that the coupons are collected in advance, and according to the amount, the merchants arrange each year.

After some merchants received the money, they were short of two pounds, and even ran away.

There is another situation. If the price is good this year, he can supply it; if the price is not good, he is reluctant to sell it and loses money, he may default on his debt, and he will not mention it this year and will mention it next year.

　　Another industry source revealed that some merchants have calculated that many crab cards are needed for gifts, and may not be exchanged at that time, so they issued crab cards.

In recent years, with the rise of live streaming, more and more celebrities are selling crabs live, which aggravates this problem while driving the sales of crab cards and crab coupons.

　　This also leads to a phenomenon that consumers often encounter: when redeeming, merchants will set up "heavy checkpoints", so that you can't make or delay the appointment, and eventually the validity period of the crab card may be delayed.

Data map: Kowloon mouth hairy crabs.

Photo by Yin Liqin

The crab is gone, can I defend my rights?

　　Merchants use various means to make consumers fall into the situation of "one card is in hand, crabs are hard to find". What kind of legal responsibility does such a behavior bear?

　　Liu Junhai, a professor at the Law School of Renmin University of China, told the China-News Financial Reporter, "When consumers exchange crab cards with crab cards, if they find that they cannot make an appointment, they can ask the merchant to refund, because this means that the merchant cannot perform or perform the contract in time. constitute a breach of contract.”

　　In addition, after some consumers exchanged, they found that the hairy crabs were short of two pounds.

Earlier, a person from the Jiangsu Provincial Consumer Protection Committee stated that according to the provisions of Article 24 of the Consumer Rights Protection Law, if the goods provided by the operator do not meet the quality requirements, consumers have the right to require the merchant to fulfill the obligation of return and exchange.

　　As for some merchants pretending to be Yangcheng Lake hairy crabs, in Liu Junhai's view, "This is suspected of defrauding consumers. According to the provisions of Article 55 of the Consumer Rights Protection Law, they should be compensated three times."

　　But in real life, when consumers encounter the above situation and want to return or pay, they often encounter various resistances.

　　Bobo told reporters that the commodity interface promises to go to the rope for weighing, and the lack of weight will only be compensated, and you can enjoy "one for two" once a month.

"But when I communicated with the merchant, the merchant also said that they should take the rope for weighing, and said that they should pay according to the missing grams, but denied that the rope should only be compensated."

　　After the communication was invalid, Bobo could only choose to complain to 12315. After the complaint was accepted, Bobo received the compensation.

　　Lai Lai, whose appointment time was modified, has now been refunded successfully, but Lai Lai also told reporters, "At that time, the customer service kept delaying because when communicating with the merchant, he said that if he did not deal with it, he would go to 12315 to complain, and the refund was successful. "

　　In the face of the problem of rights protection, Liu Junhai said, "In addition to reminding consumers to pay more attention and take the initiative to protect their rights, regulators should also combat this arbitrage phenomenon, forge a synergy of supervision, improve supervision efficiency, and make good use of the market access and market access rights granted by the law. Administrative guidance and administrative supervision powers to protect the legitimate rights and interests of consumers.”

　　In August this year, the State Administration for Market Regulation had issued the "Notice of the State Administration for Market Regulation on Centralized Rectification of Issues such as Excessive Packaging of Commodities, "Sky-High" Moon Cakes, and Crab Cards and Crab Vouchers, etc., and launched a 2-month centralized rectification nationwide.

Since then, the market supervision departments in many places have followed up actions to strengthen the management of crab cards and coupons, focusing on rectifying problems such as short-lived, false propaganda, etc., to help the healthy development of the "crab" economy.

(Finish)