There are bright spots in the travel services of the civil aviation industry during the "October" Golden Week
China Youth Daily, China Youth Daily reporter Zhang Zhenqi
The annual "October" Golden Week has just come to an end.
Affected by factors such as the rebound of the new crown pneumonia epidemic in many places, this National Day holiday, local tours and surrounding tours have become mainstream travel methods, while the number of air trips has shown a downward trend.
The reporter checked the statistics of Feichangzhun App and found that from September 30 to October 7, the total number of domestic air trips was about 6.56 million.
From the perspective of airport passenger flow, from September 30 to October 7, the top ten domestic airports for take-off and landing flights are Guangzhou Baiyun, Shanghai Pudong, Shenzhen Baoan, Chongqing Jiangbei, Hangzhou Xiaoshan, Xi'an Xianyang, Nanjing Lu Kou, Changsha Huanghua, Shanghai Hongqiao, Chengdu Shuangliu.
"At present, various industries must not only prevent the spread of the epidemic, but also stabilize the overall economic development market. Safe and stable operation has become the consensus of the national economy. It is difficult to greatly repair the demand for civil aviation, but the stable and positive trend continues." Zhongtai Securities One an analyst told reporters.
In fact, although the civil aviation travel data is not satisfactory, it is undeniable that the average daily flight volume and average aircraft utilization rate of airlines have continued to improve month-on-month. The "November" holiday has also spawned a large part of civil aviation travel need.
Under this circumstance, major domestic airlines and airports have also seized the opportunity to continuously cultivate in areas such as service level and ride quality, and actively cultivate "internal skills".
The relevant person in charge of China Southern Airlines Co., Ltd. (hereinafter referred to as "China Southern Airlines") said: "In order to serve passengers more conveniently and smoothly during the National Day holiday, we are at Gate 42 of Guangzhou Baiyun Airport T2 Terminal, check-in, wait, etc. Several 'convenience service desks' have been set up in the link to provide services such as flight information consultation, travel policy answers, ticket change assistance, etc. At the same time, self-service check-in services for 104 routes have been opened to increase diversion guidance and reduce passengers' waiting time."
In addition, in terms of baggage protection, China Southern's "Luggage Home" has been successfully launched in Zhuhai, and the number of service sites has increased to 22, covering most of the domestic popular tourist routes such as Guangzhou, Beijing and Shanghai.
It is worth mentioning that China Southern Airlines has recently upgraded the pet consignment service. By taking pictures to record key links such as transportation and delivery, the pet travel process can be seen and controlled.
The reporter learned that in order to create a strong festive atmosphere, China Southern Airlines Guangzhou Lounge will carry out a series of National Day theme activities from September 28 to October 7.
A variety of interactive sessions were set up on the spot, and passengers were invited to experience special activities such as camping trucks, special pearl drinks, and delightful tea in the open-air garden of the lounge, conveying China Southern's "affinity and finesse" service concept.
China Eastern Airlines Co., Ltd. (hereinafter referred to as "Eastern Airlines") is based on the recent reservation trend and the hot destination cities in the same period of history. Shenzhen-Taiyuan, Shenzhen-Xi'an, Qingdao-Guangzhou, Wuxi-Shenzhen, Nanjing-Guangzhou, Chengdu -Hangzhou, Xi'an-Hangzhou, Shanghai-Harbin, Kunming-Hangzhou and other routes.
The person in charge of the press and publicity department of China Eastern Airlines said: "China Eastern Airlines has also optimized the market launch of wide-body aircraft with a larger passenger capacity, using enough Hongqiao wide-body aircraft parking spaces to increase the proportion of wide-body aircraft on the Hongqiao route, and deploy part of the wide-body aircraft. The aircraft will stay overnight at Hangzhou Airport and Guangzhou Airport to increase capacity during the festival."
It is worth noting that the "small to large" model of popular routes is also one of China Eastern's measures to increase capacity.
During this year's National Day, China Eastern Airlines changed its routes from Shanghai to Shenzhen, Chongqing, and Changsha from the original "narrow-body aircraft" to "wide-body aircraft", with a total of 677 larger aircraft.
As one of the most important transportation hubs in Beijing, from October 1st to 7th, Beijing Capital International Airport (hereinafter referred to as "Capital Airport") transported a total of 270,000 passengers, an average of 39,000 passengers per day; An average of 515 sorties.
Yan Wenying, the media center of Capital Airport, said: "In order to create a strong festive atmosphere for passengers, Capital Airport has created themed landscapes in Terminals 2 and 3." Among them, the "ceremony" in Terminal 3 The festive landscape of "Praise China's Love to the Homeland and Country" is mainly based on the shape of a gift box, and introduces naked-eye 3D technology to bring a new visual experience.
This year's Double Ninth Festival coincides with the National Day holiday. In order to carry forward the traditional culture of the Chinese nation and inherit the traditional virtues of respecting, respecting, loving and helping the elderly, Capital Airport has also launched the offline activity "Happy Chongyang Love and Warm Journey" to further enrich the travel experience of passengers .
"Combining with the travel conditions of special groups of passengers such as the elderly, wheelchair passengers, pregnant women, and unaccompanied children during holidays, the Capital Airport has also deployed relevant personnel and equipment in a timely manner to carry out one-to-one loving companionship services, wheelchair services, and 'local accent'. Accompanying and other intimate service measures help passengers travel smoothly." Yan Wenying added.
"From the point of view of air ticket prices, this year's National Day air ticket prices hit the lowest level in the same period in five years." Bao Jie, a civil aviation data analyst, told reporters, "The average price paid for air tickets during the '11' Golden Week in 2022 is about 650 yuan, which is higher than the '10' in 2021. 1' reduced by 12%, which is 20% lower than that in 2019. October 3-4 is the holiday price depression, and the price is as low as 500 yuan."
In Bao Jie's view, it is almost impossible for the civil aviation industry to achieve a "quick rebound" in the context of the rebound of the epidemic in many places.
"In this case, it is more reasonable to recover slowly, so that airlines can not only allocate resources reasonably, but also ensure the quality and safety of flight operations."
In fact, since the beginning of this year, a number of support policies have also ensured the recovery and stability of the civil aviation industry.
The executive meeting of the State Council in May proposed to increase the civil aviation emergency loan amount by 150 billion yuan and support the aviation industry to issue 200 billion yuan of bonds.
Previously, the "Notice on Phased Implementation of Financial Subsidies for Domestic Passenger Flight Operations" jointly issued by the Civil Aviation Administration and the Ministry of Finance stated that from May 21 to July 20, when the weekly average daily domestic passenger flight volume is lower than or equal to When it is equal to 4,500 flights, the financial subsidy mechanism will be activated to subsidize all eligible flights.
Subsidies will be given to the actual flight revenue after deducting variable costs, and the upper limit of the subsidy will be set at 24,000 yuan per hour.
Bao Jie said that the main role of the passenger flight subsidies provided by the Civil Aviation Administration and the Ministry of Finance is to stabilize the flight volume and maintain the business and income level of civil aviation special personnel in a relatively sluggish market, so as to consolidate the foundation of civil aviation safety. The above provided assistance to civil aviation companies facing the difficulties of the epidemic and accelerated the recovery of market confidence.
It is foreseeable that China's civil aviation industry, which is actively carrying out technological innovation and service innovation, innovates and seeks changes under the support of policies, will obtain more development opportunities and achieve recovery in the future.
China Youth Daily, China Youth Daily reporter Zhang Zhenqi Source: China Youth Daily
"China Youth Daily" October 13, 2022, 12th edition