Have you ever been canceled by an online ride-hailing driver?

The reporter made an unannounced visit to reveal the "escape from the single rivers and lakes" of online car-hailing


　　"Hey, I'm sorry, my car is broken, can you cancel the order?" "Hello, my car was in a traffic accident on the road just now, and I can't pick you up here, can I cancel the order?"...In this case, you familiar?

Have you heard of it?

Did you ever feel like crying without tears when you canceled the order?

The emergence of online car-hailing has greatly improved the convenience for people to take taxis. Drivers can no longer "pick customers" and "pick orders". We no longer have to call for half an hour in the rain on a heavy rainy day, but can't get a single call. a taxi.

But with it came some small new problems.

For example, a car that was easy to get to, was told by the driver that it could not come.

At this time, can I have no choice but to cancel the order?

not necessarily.

After several days of unannounced visits and investigations, a reporter from the Yangzi Evening News will "reveal" the "hidden truth" behind the cancellation of the order, and "help" you - how should we deal with such a situation.

Yangzi Evening News/Ziniu News reporter Xu Yuanyuan

　　Passenger complaints: The order is often cancelled in the morning rush hour to send children to school

　　Mr. Liu, a citizen, reported his child to a kindergarten near his work unit: "I can basically pick up and drop off my child every day, but during this time I was on a business trip for a week, so I called my mother a car and asked her to pick him up." What made Mr. Liu depressed was that , It is not easy to take a taxi during the morning rush hour, but it often takes about ten minutes to call for a car, but it is inexplicably cancelled.

　　"From Hexi to Qinhuai, although the road is a little blocked, it is not as blocked as Xinjiekou, so it will not be cancelled so frequently, right?" Mr. Liu told reporters that sometimes the driver would tell him that the car was broken. There is really nothing to come, "When I encounter such a situation, my heart is really broken, but I can't help it. Others can't come, so I can only cancel." There are many passengers like Mr. Liu.

Some took their children and waited for half an hour under the umbrella under the guard booth at the entrance of the park, and finally a car was called, but it was canceled; wait.

When the order is cancelled, most people choose "forget it".

　　Reporter's visit: The driver said his car was blocked, but it wasn't

　　During the morning rush hour, the reporter took an online car-hailing car in Hexi. The order showed that there were still 5 minutes before the reporter, but the reporter waited for 10 minutes at the boarding point. The positioning showed that the driver was still there and did not drive over.

The driver called and said that his car was in a certain community and was blocked by another car and could not get out. The reporter asked the reporter to cancel the order.

　　The reporter told the driver that it could be canceled, but the incident would be reported to the customer service, and the driver was asked to keep the evidence for the customer service to check.

After the reporter canceled the order, he reported to the platform's customer service, and told the platform that he just wanted to know if the car was blocked.

After a period of time, the platform informed the reporter that the car was not blocked on the road, but did not want to take the reporter's order, and the platform has punished the driver.

　　Last weekend, the reporter took a taxi to Hexi from a shopping mall in Yuhuatai District, Nanjing City. It stands to reason that there is no evening peak at 4 or 5 o'clock in the afternoon on Saturday, but after waiting for ten minutes, the driver said that his car was different from others. The car collided and had to deal with the dispute, so I couldn't come to pick it up.

The reporter informed the driver that after reporting to the platform, the driver actually said that he could come and pick him up.

However, the reporter later checked with the platform to verify whether the car had rubbed or not, but the result was that the driver's statement did not occur.

　　Unannounced visit to reveal the secret

　　1 The driver said that there are at least five ways to cancel the order

　　During the reporter's unannounced visit, many drivers told reporters that there are many ways to cancel passenger orders.

An online car-hailing driver with more than ten years of driving experience told reporters that there are at least five ways to cancel passengers' orders.

　　"The first is that the driver drives to the destination, and after waiting for five minutes, it can be cancelled without responsibility." So the driver can drive to the vicinity, the passenger can't find the car, and the driver "cannot find" the passenger, so it dragged for five minutes. , it is automatically canceled.

　　"The second is that many platforms will have free cancellation opportunities for drivers to take orders. For example, there is no responsibility to cancel once a day, drunk passengers can not pick up, passengers who don't wear masks during the epidemic can not pick up, etc." Then pick up After arriving at the order they do not want to take, the driver can click on the passenger's "drunk" or other options, and they can cancel without responsibility.

　　"This method of cancellation requires uploading photos. The passenger is obviously wearing a mask. How can you upload a photo to prove that he is not wearing it?" The reporter asked.

　　"This is simple, just take a few photos of passengers without masks on the road. Or take photos of a few drunk people at the door of the hotel." The driver replied.

　　Then, the reporter learned that the third way is that the driver can turn on the "airplane mode" of the mobile phone when he arrives near the reservation location, and he will not stop when he arrives in front of the passenger. If the platform asks, it can be said that there is no signal on the mobile phone or there is a problem with the platform; the fourth method is to make up some reasons why the passenger cannot refuse to tell the passenger "can't come", such as "the car is broken", which is also the best method. , because the passenger cancels, the driver is not responsible; the fifth method is to use some plug-ins, but if this method is found out by the platform, there is a risk of being banned.

　　2 Drivers have "difficulties" in "picking orders", and the platform said it would strengthen supervision

　　"Drivers usually pick orders at 7:00-9:00 in the morning peak, and 4:30-7:00 in the afternoon during the evening peak." Industry insiders told reporters that there are generally several situations for drivers to "pick orders". If you take a taxi from the airport, no one will send you to Lishui and Lukou Town. Because Lishui is in the opposite direction to the city, once you go there, you will probably leave 20 kilometers empty to return to the airport. Drivers often wait three or four at the airport. Hours, parking fees plus waiting time, everyone wants to take an order to the city, Pukou or Xianlin.”

　　"In addition, the driver's pick orders are also related to the rules of the platform. For example, the platform recently stipulated that only 8 orders in the morning will be rewarded, so everyone will want to take some short-distance orders, and get enough 8 orders to get rewards." However, industry insiders also He admits that there are many drivers who "pick up" and refuse to take orders that are blocked a little bit, thinking of various reasons for passengers to cancel orders. "Actually, it takes a long time to know this business, and the people who can make money in the end are all A solid sports car. The platform will not always give you bad orders. If you take a bad order this time, the platform will give you a good order next time. If your praise is high, the platform will increase Gives you the chance of getting a good deal. The more you play with those thoughts, the more you will find that you can't make any money in the end."

　　The reporter learned that at present, many platforms in Nanjing have also revised the rules in response to the issue of canceling orders, such as canceling the content of "drunk passengers" who are not responsible for cancellation.

In addition, each platform stated in the interview that if the order needs to be cancelled, it can communicate with the platform customer service, and the platform will retrieve the audio and video for verification.

If the driver induces the passenger to cancel the order, the platform will punish the driver and compensate the passenger.

The platforms have also indicated that they will strengthen supervision on this.