China News Service, September 12th. According to the news on the WeChat public account of "Shanghai Market Supervision" on the 12th, during the Mid-Autumn Festival holiday in 2022, the 12315 hotline platform of the Shanghai Market Supervision Bureau received a total of 12,581 complaints and reports, and answered 9,312 inquiries.
Among them, general food (1606 cases), clothing shoes and hats (1335 cases), household items (766 cases), sales services (566 cases), cosmetics (531 cases) and other complaints and reports topped the list.
Food consumption disputes are relatively concentrated, and complaints about moon cakes are difficult to pick up and delivery is delayed.
During the holiday, the 12315 hotline platform received 1,606 general food complaints, including 276 complaints related to moon cakes, mainly reflecting the difficulty in picking up moon cakes, late delivery, and inadequate after-sales service.
For example, the complainant, Mr. Sun, said that he took a mooncake coupon from a certain merchant to pick up the goods at a designated store on September 11, but was told by the clerk that "there is no stock and need to wait".
The complainant, Mr. Lu, said that he made an online appointment to receive a certain brand of moon cakes, but when he arrived at the agreed store, he found that the other party was not open for business.
The complainant, Ms. Xu, said that she ordered a certain moon cake online on September 7, and the operator promised to deliver it within 2 days, but it was repeatedly delayed.
The popularity of online consumer appeals continues, and there are many shopping disputes for clothing, shoes, hats, household items, etc.
During the holiday, the system received a total of 12,581 complaints and reports, of which online consumer appeals accounted for 83%, mainly focusing on online shopping disputes in the fields of clothing, shoes and hats, household items, cosmetics, communication products, etc. , The operator's after-sales service is not in place, the delivery of goods is delayed, and the publicity is false.
For example, the complainant and Mr. Ren said that they purchased a pair of "linen" pants on an e-commerce platform, and found that the actual material was "99 cotton 1 spandex" after receiving the goods.
The complainant, Mr. Zheng, said that when purchasing a table through a certain platform, the operator promised free shipping, but actually charged a delivery fee of 60 yuan.
At present, the above-mentioned complaints and reports have been transferred to the market supervision departments of various districts and the Consumer Protection Committee for coordination and handling.
(Zhongxin Finance)