China News Service, Chengdu, September 4th (Du Cheng) In the face of the current severe epidemic prevention and control situation in Sichuan, the Sichuan Banking and Insurance Regulatory Bureau stated on the evening of the 3rd that it will gather the strength of the province's banking and insurance industry to ensure uninterrupted basic financial services. , go all out to help win this battle against epidemic prevention and control.
The relevant person in charge of the Sichuan Banking and Insurance Regulatory Bureau said that it will guide the banking and insurance institutions within its jurisdiction, especially the banking and insurance institutions in Chengdu, Liangshan, Ziyang, Aba, Luzhou and other places to launch emergency emergency plans in a timely manner, arrange emergency personnel on duty, provide alternative financial services, and strengthen information. The operation and maintenance of technology facilities is guaranteed, the business suspension of outlets is announced through multiple channels, and an online service plan is launched to ensure uninterrupted basic financial services such as transfer and remittance, insurance renewal, and claim settlement during the epidemic.
It is understood that Sichuan banking institutions urgently ensure the demand for emergency fund allocation such as epidemic prevention funds and financial funds, strengthen the addition and maintenance of self-service equipment, and guide customers to handle business through self-service banking, online banking, mobile banking, telephone banking and other channels, and take various measures. Ensure business continuity.
Sichuan insurance institutions announced the service plan for the period of the epidemic as soon as possible, unblocked the official website, official WeChat, WeChat applet, client APP, customer service hotline and other remote service channels to ensure smooth claim settlement services, opened a green channel for quick claim settlement, simplified the claim settlement process, and reduced or exempted physical goods. Documents, start 7 × 24 hours to accept customer reports and emergency rescue, and fully meet the needs of the general public for insurance services such as insurance consultation, customer insurance, insurance claims, and order inquiry.
It is reported that the Sichuan Banking and Insurance Regulatory Bureau will guide the banking and insurance institutions within its jurisdiction to open up green channels such as credit approval and insurance claims in a timely manner under the premise of controllable risks, take the initiative to strengthen the service connection with front-line enterprises in epidemic prevention, increase credit support, and make every effort to To meet financing needs, optimize insurance protection, and adopt methods such as special handling, urgent handling, etc., to ensure that emergency financial services continue to be chaotic.
The Sichuan Banking and Insurance Regulatory Bureau revealed that it will organize banking and insurance institutions to take the initiative to actively build a financial defense line against the epidemic, especially to play the role of party members and cadres as vanguards, form a red vanguard team, take the lead in the grass-roots front line to participate in the epidemic prevention and control work, and fully support Territorial communities carry out nucleic acid testing for all employees, and cooperate with organizational mobilization, policy publicity, and public service guarantees.
According to incomplete statistics, a number of banking and insurance institutions such as Chengdu Bank and Jintai Insurance have cumulatively dispatched more than 1,000 volunteers to reinforce the front-line epidemic prevention work at the grassroots level, set up a temporary party branch, set up a community working group, and use practical actions to interpret the "practice purpose" , serve the people".
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