China News Service, August 9. According to the website of the Beijing Consumers Association on the 9th, in response to the recent failure of "Daily Excellent Fresh" to operate normally, causing a large number of consumer complaints, on the afternoon of August 4, the Beijing Consumers Association interviewed Beijing. Daily Fresh E-Commerce Co., Ltd.
At the meeting, the Beijing Consumers Association informed Beijing Daily Youxian E-Commerce Co., Ltd. of the registration of consumer complaints on the 96315 hotline, and inquired about the current status of the company and the handling of complaints.
Chen Fengxiang, Deputy Secretary-General of Beijing Consumers Association, attended the interview and made three requirements for the company: First, it is necessary to properly handle consumer complaints, promptly announce the refund plan and registration method, and effectively protect the legitimate rights and interests of consumers; second, strengthen cooperation with consumers. Communication between the city and district consumer associations, actively cooperate with the work of the consumer associations, and jointly safeguard the legitimate rights and interests of consumers; the third is to report the situation and rectification plan in writing to the municipal consumer association within three working days.
(Zhongxin Finance)
Screenshot of information on the website of Beijing Consumers Association.
search
copy