It reaches the customer before ordering it, relying on data and cognitive intelligence techniques

“Telecom Regulatory” unveils proactive digital government services

The authority confirmed that some services will be free and others for a fee.

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The Communications Regulatory Authority and the Digital Government revealed that the UAE government is working to provide customers with fully virtual digital services available around the clock and through a single platform, in addition to benefiting from intuitive proactive services that reach the customer before he requests them.

In a report published on its website, the authority stated that 90% of government services will be provided within two years on the unified government platform, while 100% of personal services will be provided before the request, pointing out that some services will be free, while others will be for a fee.

The authority indicated the involvement of all stakeholders in the design of these technology-based services based on participation and mutual trust between the public and private sectors.

In detail, the Communications Regulatory Authority and the Digital Government stated that the services will be provided to customers before the customer requests them, relying on the data available with the government and the private sector, and using cognitive intelligence techniques and virtual reality techniques, which will make the service proactive, intuitive and virtual.

In a report on government services until 2025, which was published on its website, the authority said that government services will be available digitally and in person anywhere around the clock, so that the customer can access digital media at any time and design a special experience that suits the needs of each customer individually. According to his preferences and needs.

The report added that the UAE government is taking a balanced approach towards developing an integrated and flexible government services platform to be the best in the world by achieving goals, most notably the digitization and automation of government services by providing 90% of services within two years on the unified government platform with 90% usage, 90% achieved. of customer satisfaction.

He explained that 100% of the personal services will be provided before the request within two years as well, based on the preferences of customers, noting that some services will be free, while others will be for a fee.

According to the report, the services of the UAE government in the future will focus on meeting personal needs and providing human-centered services.

And he indicated that the services will also focus on enabling customers to obtain services anywhere and at any time, through the optimal use of customer data available in the government and the private sector, and by adopting digital identity in government transactions.

The report pointed out that government services will enhance their ability to make quick and qualitative decisions and adopt high-impact programs using advanced technological means and tools, such as artificial intelligence and big data.

He pointed out that all data will be available openly to the private sector, which will allow the provision of services on behalf of the government, taking into account the protection and privacy of data, stressing that the focus of governments will be on building trust and measuring a system of indicators aimed at improving the quality of life.

He also stressed that the focus will be on methods to ensure the protection and sharing of data between the public and private sectors while ensuring privacy and setting up a full governance framework for handling and processing data.

Training

A report by the Communications Regulatory Authority and the Digital Government on government services until 2025 confirmed the keenness of the UAE government to train all government service employees on future skills and enable them to provide a single and consistent government experience.

• 90% of government services will be provided on the unified platform within two years.

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