It intends to install smart “counters” for transfers and withdrawals in 50 branches by 2024
Al Ansari Exchange: 12.5% growth in remittances through digital channels
Installing 6 experimental smart counters in a number of Al Ansari Exchange branches.
From the source
Rashid Ali Al Ansari: "The Smart Counters initiative contributes to accelerating the digital transformation of the company's activities during the current year."
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The CEO of Al Ansari Exchange, Rashid Ali Al Ansari, said that local markets are witnessing a growth in money transfers through digital channels, which include smart applications and through the Internet.
He added to "Emirates Today", that the company monitored an increase in transfers through its digital channels by 12.5% during the first half of this year 2022, compared to the same time period last year.
He pointed out that the repercussions of the peak periods of the “Covid-19” pandemic raised awareness among users, by relying on digital channels, compared to traditional transfer methods from exchange company outlets.
smart app
Al-Ansari confirmed that the Al Ansari Exchange application for smartphones is the main digital platform for remittances, revealing that the total number of users of the application has recently reached about one million users.
He said that the company is working on plans to continue developing digital channels and smart services, in a way that supports the expansion of customers' experiences in that field.
Smart counters
Al-Ansari stated that six experimental smart counters, which are self-service ATM-like devices in the money exchange sector, have been installed in a number of the company's branches in the country, as part of an action plan recently launched by the company, according to which these smart counters will be installed in 50 branches by 2024. And at a rate of 20 to 30 smart counters every six months.
He stressed that smart counters are a new addition to the digital smart services in the exchange sector, as these devices provide a wide range of digital services, including: money transfers, cash withdrawals for salaries, bill payments, credit card payments, and cash payments for digital transactions.
interactive screen
He explained that the smart counters rely on interactive screens that operate with the touch feature, and constitute a qualitative addition that contributes to increasing the volume of transactions, by providing smart self-service channels, facilitating customers' access to services quickly, without the need to wait, in addition to being one of the solutions that ensure the safety of customers and the protection of their privacy, especially with the ability to choose services, and pay their fees, without any human intervention.
Al Ansari stressed that the smart counters initiative contributes to accelerating the digital transformation of the company's activities during the current year, in addition to the company's strategy to keep pace with the growing demand for smart solutions.
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