In order to eliminate inappropriate acts, the Ministry of Internal Affairs and Communications has requested four major mobile phone companies to appoint agents because there are cases where mobile phone sales agents solicit users for expensive price plans that are not necessary. We requested a review of the index, such as considering user satisfaction when evaluating.
Regarding mobile phone sales agents, in a questionnaire survey of agency employees conducted by the Ministry of Internal Affairs and Communications in January this year, there were people who answered that they had solicited expensive rate plans that did not match the actual usage. 3% of the total.
An expert panel of the Ministry of Internal Affairs and Communications pointed out that ``there are few cases where employees make decisions, and it seems that there is external pressure from mobile companies and others.''
In response to this, the Ministry of Internal Affairs and Communications announced on the 1st that four major mobile phone companies, NTT Docomo, KDDI, Softbank, and Rakuten Mobile, will be evaluated based only on the number of new contracts acquired. Instead, we requested a review of the indicators, such as taking user satisfaction into account.
In addition, the request states that when setting a target value for acquiring a contract, it is necessary to strengthen communication with the agency and obtain sufficient consent so that the contract is appropriate based on the needs of the user. , requested to report future measures by the end of next month.