75 million smart transactions made by mid-June 2022

DEWA completes the digital integration of 70 projects with government and private agencies

DEWA: 98.99% smart adoption rate for the authority’s services until the end of the second quarter of 2022. Photo: Ashok Verma

Dubai Electricity and Water Authority (DEWA) has announced the completion of the digital integration of more than 70 projects with government and private agencies, most notably: Dubai Digital Authority, Dubai Municipality, Dubai Roads and Transport Authority, Dubai Land Department, Dubai Health Authority, Department of Economy and Tourism in Dubai. Dubai, as well as 21 banks and companies: "Etisalat", "Du", "ENOC", "EPCO", "Noqodi" wallet, "Western Union" and "EMPAY".

facilitating services

She explained that through this step, the provision of a wide range of services was facilitated, including: bill payment, information update, electricity and water operation service, housing fee adjustment, refund of amounts due, and update of the commercial license.

digital integration

Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, said that through digital integration and digital channels provided by the Authority, more than 75 million smart transactions have been carried out, which contributed to reducing 256,496 tons of carbon emissions, i.e. It is equivalent to planting 291,379 trees in an area equal to about 549.51 football fields until mid-June 2022.

He added: “The percentage of smart adoption of the authority’s services reached 98.99% until the end of the second quarter of 2022, at a time when the authority provides all its services through its website and smart application, which ensures the convenience of customers, and allows them to conduct their transactions at any time and from anywhere with ease and safety. In addition to protecting the environment and preserving natural resources.

international standing

Al Tayer continued: “The authority is committed to maintaining its global position as one of the most distinguished and pioneering service institutions in the world.

We are keen to enrich the customers’ experience through digital services that save their time and effort by relying on the latest disruptive technologies and artificial intelligence tools in line with the (Dubai 10X) initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the (Services) policy 360) to the Government of Dubai, to provide smooth, proactive and integrated services.

He added, "We are working through (Digital DEWA), the digital arm of the authority, to reformulate the concept of service institutions and shape a new digital future for the Emirate of Dubai, to be the first digital institution in the world, with autonomous systems for renewable energy and storage, while expanding the use of artificial intelligence and digital services." .

100% 

In March 2021, DEWA received a stamp (100% paperless) from the Dubai Digital Authority, in appreciation of the authority's success in completing the digital transformation of all its operations and services by 100%.

The authority’s efforts in the field of happiness of those concerned culminated in achieving the first place in the world for the third year in a row in the global standard for customer experience, as part of its implementation of the requirements of the international standard certificate in customer experience, with its new update “ICXS2019”, as the authority achieved a result of 100% within the special evaluation system Certificate, and this is the highest result in the world in the history of the specification in its updated version.

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