KDDI announced that a major communication failure was fully recovered on the evening of the 5th, 86 hours after the outbreak.
There are more than 90,000 complaints at the call center, and we will consider the impact on users before considering compensation.
KDDI announced that it has confirmed that the large-scale communication failure that occurred after 1:30 am on the 2nd of this month has been fully recovered after 3:30 pm on the 5th, 86 hours after the occurrence.
The company says it could have affected up to 39.15 million users.
It has had a great impact on social infrastructure such as logistics and ATMs of banks, and by 1:00 pm on the 4th, KDDI's call center received more than 96,700 complaints and inquiries.
Kazuyuki Yoshimura, managing director in charge of technology, was asked about compensation for users at a press conference on the 5th, but said, "We will confirm the scope of impact and consider compensation as soon as possible." Individuals and corporations After confirming the impact on the users of, we have clarified the policy to consider including compensation.
Since this communication failure is a "serious accident" stipulated by law, the company will report the detailed cause and recurrence prevention measures to the Ministry of Internal Affairs and Communications by the 1st of next month, which is within 30 days of the occurrence. In response to this, the Ministry of Internal Affairs and Communications plans to consider administrative guidance.