China News Service, Guangzhou, June 21 (Guo Jun and Cai Zhen) Recently, heavy rainfall has continued in southern China.

According to the news released by the Three Prevention Office of Shaoguan City, Guangdong Province at 8:00 on the 21st, since the "Dragon Boat Water", the cumulative average rainfall in the city has reached 741.8 mm, and some areas have reached 1527.5 mm, which has exceeded the historical extreme value for the same period since meteorological records began.

Since June 19, serious floods have occurred in the urban area.

In order to make every effort to ensure the safety of passengers' lives and property, Guangzhou Railway Group has suspended the operation of Beijing-Guangzhou ordinary-speed railway trains passing through Shaoguan.

　　In order to effectively deal with the flood disaster caused by heavy rainfall, the railway department launched the emergency mechanism in time, paid close attention to the changes in rainfall, monitored the key equipment and facilities of the line in real time, and dispatched nearly 10,000 cadres and workers in multiple systems such as public works, electricity, and power supply. 24-hour uninterrupted inspections of key flood control points and key locations in the pipeline, and continuous strengthening of flood control on-duty forces.

At the same time, conduct a comprehensive investigation of the tunnel entrances and exits, subgrade slopes and other areas involving key flood control areas, and repair the road sections affected by the flood in a timely manner. After ensuring the safety of the lines and equipment and facilities, try to restore the train running order as soon as possible.

Photo courtesy of Guangzhou Railway Group for transferring stranded passengers

　　In the face of emergencies such as torrential rain, floods and other natural disasters resulting in train suspension and passengers being stranded, the railway department scientifically formulated a transfer plan, made full use of the transportation capacity of Wuhan-Guangzhou high-speed railway, and mobilized the standby high-speed railway EMUs in the pipeline to drive high-speed railway trains from Hunan to Guangzhou. , and make every effort to transfer the stranded passengers in Hengyang, Chenzhou and other places along the Beijing-Guangzhou-Public Railway.

　　In order to do a good job of passenger transfer in an orderly manner, Changsha South Station quickly established a special working group to organize Hengyang East and Chenzhou West Stations within its jurisdiction to refine the transfer plan according to the actual situation.

At the same time, in view of the complicated situation of large number of people in transit and different arrivals at the station, more than 30 additional staff were urgently dispatched to the site, and a special entry channel was opened to ensure that all transit passengers could be delivered to their destination in a safe and orderly manner.

　　"After starting the emergency response, we have arranged for 8 additional high-speed train transfers at Hengyang East, Chenzhou West and other stations. The first G9801 transfer high-speed train has departed from Hengyang East with more than 1,000 stranded passengers at 8:35 today. , the next 7 high-speed trains will also run as soon as possible." The relevant person in charge of the passenger transportation department of Guangzhou Railway Group told reporters, "We also arranged for railway units and cadres and workers along the way to replenish instant noodles, eight-treasure porridge and other materials to the late and return trains on the way to ensure meals, Drinking water is continuously supplied to ensure the safety of passengers in an all-round way.”

　　At the same time, stations in Shaoguan area and other stations quickly organized 92 Communist Party members to set up 7 Party member commando teams to do their best to answer questions, publicize and explain passengers, and soothe passengers' emotions; additional refund windows were opened, and announcements of suspended train information were strengthened to strengthen passenger guidance. 3. It is convenient for passengers to cancel and change their tickets; arrange special personnel to connect key passengers, and actively contact local government departments to jointly do a good job in passenger transfer.

　　Up to now, Guangzhou Railway Group has opened a total of 29 additional high-speed trains, transporting more than 36,000 stranded passengers.

　　The railway department reminds passengers and friends that high-speed rail trains are running normally at present, and passengers are advised to choose high-speed rail for travel.

Passengers who have purchased tickets for the out-of-service trains can go through the full refund procedures at the station manual window and the 12306 website (mobile APP) no later than 30 days from the boarding date on the ticket (including the day), and no refund fee will be charged.

Passengers who have paid in cash and have already printed the reimbursement voucher shall, within 180 days (including the day) from the date of refund, go to the railway station window with the original valid ID used for ticket purchase to collect cash and hand in the reimbursement voucher.

(Finish)