Shanghai Headquarters of the Central Bank: All banks must effectively meet the public's cash needs, and their outlets should be fully opened
In response to the concentrated outbreak of cash demand after the full resumption of work and production in Shanghai, the Shanghai Headquarters of the People's Bank of China has provided window guidance to coordinate epidemic prevention and control and cash services.
In response to the concentrated outbreak of demand for cash withdrawals from citizens, combined with the impact of the epidemic and the centralized distribution of pensions, the number of customers handling personal business at bank branches has increased significantly, the time for a single customer to handle business has increased significantly, and there have been long queues outside some bank branches with heavy pension payment tasks, etc. Regarding the situation, the Shanghai Headquarters of the Central Bank stated that it has strengthened analysis, research and judgment, and timely window guidance. On June 9, it issued the "Notice on Matters Related to Strengthening the Recent Cash Service Guarantee Work", and held three meetings of the heads of relevant functional departments of each bank to provide guidance. All banks have taken necessary measures to ensure the public's cash demand, and effectively solve the problem of "long queues" at bank outlets.
At the same time, the Shanghai Headquarters of the Central Bank increased its cash allocation. The total amount of cash supply from June 1 to 15 reached nearly four times that of the same period last year, ensuring that the city's banks have sufficient cash inventories.
The Shanghai Headquarters of the Central Bank requires all banks to improve their political positions, strengthen their responsibilities, firmly establish the concept of finance for the people, and coordinate the work of epidemic prevention and control and financial services.
It is necessary to earnestly fulfill the main responsibility, strengthen internal overall management, effectively enhance the cash service capability of business outlets, and effectively meet the cash needs of the public.
To strengthen the initiative and forward-looking of cash service work, business outlets and service windows "should be open as much as possible", and conditional business outlets should be open on weekends and provide cash services; ”, increase the effective service time; increase the operation and maintenance guarantee and the frequency of adding banknotes for cash self-service equipment such as ATM machines to ensure that the service of cash self-service equipment is not interrupted; fully consider the actual situation that the temperature in this city has continued to increase recently, and equip business outlets with necessary equipment Service facilities and equipment to provide the necessary humanistic care for the public.
The Shanghai Headquarters of the Central Bank emphasized that all banks should improve cash services for the elderly and open up "green channels" for special groups and the elderly; designate special personnel to actively understand the business needs of elderly customers, and guide and assist them to handle cash deposits and withdrawals through cash self-service equipment. ; It is necessary to guide and divert customers through measures such as publishing appointment calls and on-site staggered appointments.
Banks handling the pension payment business should formulate targeted emergency service plans for the peak hours of pension payment, and establish a long-term guarantee mechanism to effectively meet the cash service needs of the elderly.
"Currently, the peak of centralized pension distribution this month has passed, and the problem of "long queues" at relevant bank outlets has eased. However, due to factors such as epidemic prevention and control, there are still fluctuations and uncertainties in the demand for cash services. People's Bank of China Shanghai The headquarters said that it will always practice the concept of "people's cities for the people", adhere to the problem orientation, respond to the voices of the masses in a timely manner through window guidance, inspections and unannounced visits, and urge banks to mobilize all available forces, mobilize all available resources, and improve cash services. Work level, focus on building a long-term mechanism for the development of inclusive finance for the elderly, and implement convenient service measures.