People in the wedding industry who ran out of vases and asked for "return for no reason within seven days" were dismissed by the court

　　A practitioner in the wedding industry spent 5,800 yuan to buy 60 vases online. After the wedding banquet was used up, he applied for a "seven-day no-reason return". The seller found signs of use and refused to return it. After the communication failed, the person sued the buyer for a return.

On June 16, The Paper (www.thepaper.cn) learned from the Hangzhou Internet Court that recently the court rejected all the plaintiff's claims.

　　Xiao Li opened an online store on an online platform to sell vases and other decorations.

In February this year, a buyer bought a vase from the store to look at, and then placed an order for 60 vases at a price of 5,800 yuan.

Xiao Li promised that buyers can enjoy "seven days no reason to return" if the product is not used.

On the 6th day after the other party received the goods, Xiao Li received a return application for the above order, the reason was "the wrong size / dislike / poor effect".

Xiao Li immediately confirmed the situation with the buyer. During the communication, he learned that the buyer was engaged in the wedding industry. These vases were needed for the wedding, and the buyer said that the vases had not been used.

Taking into account that the goods are still within the return period, Xiao Li agreed to the return application.

After Xiao Li received the returned batch of vases, he opened the box and inspected the goods, and found that there were obvious water stains in the bottles, and there were traces of use.

In this regard, Xiao Li refused to accept the express delivery and refused to refund on the grounds of "affecting secondary sales".

The buyer and Xiao Li repeatedly communicated with Xiao Li to return the goods to no avail, and filed a lawsuit with the Hangzhou Internet Court, requiring Xiao Li to fulfill the obligation of "return without reason within seven days", return all the payment for the goods, and bear the logistics cost of 268 yuan due to the return.

　　The buyer claimed that the 60 vases he returned were in a complete and undamaged state, and the labels and packaging that

The merchant argued that all the goods returned by the buyer had seriously affected the secondary sales,

Due to goodwill considerations, it cannot sell the second-hand vases that have been soaked in water to other customers.

And according to Article 25 of the "Consumer Rights Protection Law", the freight of returning goods shall be borne by consumers, and merchants do not need to bear the freight.

　　The court held that although the buyer applied for a return within seven days after receiving the goods, according to the evidence submitted by the merchant, it could be confirmed that the returned vases generally had water stains, and the

This behavior is not "unpacking and inspection due to the necessity of inspecting the goods". It is the use of the goods beyond the needs of inspection and confirmation of the quality and function of the goods, which will inevitably affect the secondary sales and lead to a large depreciation of the value of the goods. It should be considered that the goods are not in good condition. In line with the conditions of "seven days no reason to return", the buyer's request for "seven days no reason to return" has no corresponding basis.

　　The judge said that when consumers shop online, it is not easy to judge the authenticity and reliability of the goods only by displaying pictures and texts. Therefore, the law gives consumers the right to "return without reason within seven days", that is, when consumers are dissatisfied with the goods purchased online. , returns can be made within a reasonable period of time without giving reasons.

However, "no reason" does not mean "unlimited" or "unconditional", and "returned goods should be in good condition" is the premise of applying the seven-day no-reason return rule.