Two Bankers: Banks guarantee a high level of security for the completion of transactions
Banks provide 100% of banking services to individuals through their smart applications
Smart application and online services that save time and speed in completing transactions.
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Tamer Abu Bakr: "Banks have spent millions of dirhams on establishing a strong technical infrastructure and shifting towards smart services."
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Banks operating in the country have made available 100% of the banking services they provide to individuals through their smart application on mobile phones, as part of their smart transformation plan that depends on expanding digitization and reducing dependence on branches and paper transactions.
Two bankers confirmed to "Emirates Today" that the number of bank branches has decreased in favor of smart transformation, and they said that the banks guarantee a high level of security to complete transactions.
Multiple services
The banker Amr Salem told «Emirates Today» that it can be said that all banking services provided to individuals by banks are available on the application, starting with opening the account, obtaining a check book, submitting requests for financing, and others, and the customer’s personal data can be modified such as updating Passport data, residence, phone number, e-mail and residential address.
Salem added that the banks provided 100% of their banking services directed to individuals on their smart application, and enabled the customer to complete them easily instead of visiting the branches, and also adopted the digital identity and electronic signature.
Salem pointed out that corporate and investment services still need to visit the branches at a certain stage, meaning that the corporate customer can use the smart application at a specific percentage and not as complete as individuals, due to the presence of specific additional requirements that require presence in the branch.
technical structure
For his part, the banker, Tamer Abu Bakr, agreed that 100% of individual services are currently available through the banks’ smart application, indicating that the customer can apply for loans, credit cards, postpone installments, and take all approvals on them.
He added: "In the event that a transaction is rejected, this is due to a lack of data, or a problem with the customer that requires his visit to the banking branch."
Abu Bakr explained that the banks have spent millions of dirhams on establishing a strong technical infrastructure, and shifting towards smart banking services, and through the Internet, as well as spreading awareness campaigns to facilitate the process of use by the dealers themselves. And speed in completing transactions, pointing out also to the banks’ adoption of digital identity and electronic signature through the application.
He continued, "There is a decline in the number of bank branches in the interest of smart transformation, and the banks guarantee a high level of security for the completion of transactions, and are keen to provide a separate line at customer service centers to report any suspicious transactions or breaches."
He said that bank cards can also be suspended through the smart application, or the account can be closed permanently, or suspended, until communicating with the bank.
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