If it is always possible to go to a police station or a gendarmerie in the event of a problem, the travel and the waiting time on site can dissuade more than one citizen from acting in the rules.

Online steps are then taken to unclog these counters and make it easier for users.

Pre-complaint and reporting

The online pre-complaint, for everything relating to damage to property, such as theft, degradation, fraud, etc., was generalized in 2013, before being extended to discriminatory acts (insult, defamation, individual provocation to hatred...) in 2018. It is a question of saving time by writing the details of the case via the form available on the official portal Pre-plainte-en-ligne.gouv.fr, before going to a gendarmerie unit or a police department to sign your complaint.

Similarly, since 2018, the online service of the Perceval platform, accessible from Service-public.fr by connecting with FranceConnect, has made it possible to report online bank card fraud, in other words purchases made without your knowledge thanks to the hacking of your bank details and while you still have your credit card.

As for illegal acts found on the Internet, such as racism, calls for violence, pirating of protected content, scam sites, child pornography, etc., they can be reported on the Internet-signalement.gouv.fr portal.

File a complaint online

A new online complaint service has also been set up to target web scams.

This concerns cases of electronic messaging hacking (email, social networks, etc.), ransomware (ransom requests to unlock a computer), classified ad scams, fraud linked to sales sites, online blackmail and finally the "romance scam", which consists in winning the affection of someone under a false identity to extract money from them.

Rather than going to the police station, you can then use the guided choice form available on Service-public.fr and file a complaint using your FranceConnect account.

The Central Office for the Fight against Crime Related to Information and Communication Technologies (OCLCTIC) should in principle respond to you within 8 days, in order to tell you whether the complaint is admissible or not.

Chat with a policeman

In order to facilitate access to these procedures, the Ministry of the Interior has also launched its “My security” application, available free of charge on smartphones and tablets.

This dedicated tool directs users to various services and practical information, such as emergency numbers, official platforms for online administrative procedures or online pre-complaint and reporting systems.

Similarly, it is a way to find out about procedures in the event of domestic violence, to discover many security and prevention tips, to receive security notifications according to your location or to obtain the list and contacts of the police stations and gendarmerie brigades closest to your home.

Finally, this mobile app intends to complete the "17" telephone line by offering a chat service (for non-urgent cases of course) which allows you to contact a gendarme or a police officer 24 hours a day, 7 days a week. 7.

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