Zhongxin Finance, April 22 (Reporter Xie Yiguan) On April 22, the China Consumers Association released the "Annual Report on the Status of Consumer Rights Protection in China (2021)" (hereinafter referred to as the "Report").

The "Report" named Starbucks, Yoshinoya, Xiaolongkan, Nai Xue's Tea, Fat Brothers, Tesla and many other well-known brands, revealing consumer infringement in key areas.

Food safety risks still need to be vigilant, and

many well-known brands have been named

  The "Report" shows that in 2021, food safety governance has achieved remarkable results, and the situation is generally improving, but risks still exist.

  In 2021, food safety incidents occurred in many well-known brands.

  For example, Starbucks was revealed to have used expired ingredients in the ingredient label, Yoshinoya was exposed to use stinky minced meat, the well-known hot pot brand Xiaolongkan used a broom to smash the ice machine in a messy back kitchen, and RT-Mart’s overnight stinky meat was minced into minced meat and filled with sausages.” Nai Xue's tea "milk tea shop uses rotten fruit, "Fat Brothers" meat crabs cook dead crabs to pretend to be live crabs" and so on.

  At the same time, crimes against food safety are still frequent, such as the student food poisoning incident in Fengqiu, Henan.

  From the perspective of food complaints, the food has deteriorated and expired, the sanitation conditions of the catering establishments are poor, and the operation is not standardized; some online shopping food is a three-no product; some illegal merchants tamper with the production date; the concept of hype is false propaganda; Poor stability, etc., has become a hot spot for complaints.

The phenomenon of rights protection at the auto show is repeated, and there are still difficulties in the protection of rights in the automotive field

  The "Report" pointed out that there are many new problems in the consumption disputes of new energy smart vehicles, and there are difficulties in safeguarding rights.

  For example, in disputes such as power failure during driving, reduction in cruising range, failure of the assisted automatic driving system, and battery charging failure, there are problems such as difficulty in determining the cause and responsibility to varying degrees.

  In April 2021, a video of a car owner defending his rights on the roof of Tesla’s booth at the Shanghai Auto Show was widely circulated on the Internet. At the Guangzhou Auto Show in November 2021, there was also a case of car owners defending their rights on the spot.

  "The phenomenon of rights protection at the auto show has repeatedly occurred, reflecting that consumers still have pain points, difficulties and blocking points in the field of rights protection in the automotive field, especially in the field of intelligent networked vehicles." The China Consumers Association said.

Excessive collection of information by apps arouses consumer disgust

  The "Report" mentioned that there are still many instances of apps excessively collecting and using consumers' personal information.

  For example, the backend of app advertisements retrieves a large number of users' peripheral information to form "user portraits", and consumers often do not give informed consent.

Insufficient notification of information collection methods and consequences can easily aggravate privacy leakage, and frequent personalized pushes regardless of scenarios can easily cause some consumers to feel uncomfortable and insecure.

  At the same time, Internet platforms provide "free" or "personalized" services by collecting personal information and even privacy. After consumers surrender some of their data rights, they may not be able to obtain a convenient, fast, fair and safe "consideration" experience.

  In addition, there is also the risk of personal information or privacy leakage during the consumption of various Internet financial products synchronized with online transactions.

The threshold for live streaming is low, and there are many problems

  The "Report" shows that the strong interactive and participatory nature of live streaming brings consumers a new consumption experience, but the phenomenon of infringement of consumers' rights and interests in "delivering" also occurs from time to time.

  First, it is common for anchors to exaggerate product efficacy, fictitious prices and product quantities during live broadcasts.

Many "Internet celebrity hits" have unknown sources, and are even "three-nothing" products themselves.

  Second, there are multiple subjects and unclear responsibilities for live streaming, which has become the biggest obstacle to the fulfillment of after-sales responsibilities.

Some live broadcast studio operators have created multiple accounts to confuse the identity of the subject and evade legal responsibility and administrative supervision.

After disputes occur, merchants, anchors, platforms, operators, etc. shirk each other, raising the cost of consumer rights protection, and the difficulty of after-sales service has become the biggest pain point for live broadcast delivery.

  The third is that the entry threshold for live broadcasts is low, and the behavior and marketing methods of anchors challenge public order and good customs and even laws and regulations.

Individual anchors use vulgar language, and even discriminate and abuse consumers; marketing methods deviate from the principle of integrity, fabricate false plots to sell miserable marketing, and use public sympathy to overdraw social goodwill.

Blind box consumption expands disorderly, and problems emerge one after another

  Since the "Double 11" blind box became the focus of the entire network in 2019, blind box consumption has shown a trend of disorderly expansion in many fields, and problems such as blind box sales, illegal sales, and blind box addiction have also appeared.

  The "Report" shows that the current problems in the field of blind boxes mainly include: using blind boxes to sell expired goods or fake and shoddy products; using blind boxes to induce consumption, such as catering companies and blind box sellers jointly launching "joint blind box packages" , to induce excessive consumption by consumers, resulting in food waste; the probability of blind boxes is opaque, and there are behaviors such as private dismantling and then selling; using blind boxes to sell sick live animals; refusing to assume after-sales responsibility under the pretext of "the particularity of blind boxes"; Set up ordinary and hidden models to induce minors to buy repeatedly, resulting in addiction to blind boxes, etc.

  "As a new business model, blind box marketing lacks clear rules in regulating management, and there are many disputes. It is necessary to formulate relevant rules as soon as possible." China Consumers Association said.

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