Zhongxin Finance, April 20th, the Ministry of Transport issued a notice on the 19th, requesting to give full play to the role of the 12328 hotline, and to deal with the "layer-by-layer" and "one-size-fits-all" problems reported by the masses to persuade them to return. Resolutely put an end to the accumulation of contradictions.
The notice requires that the competent transportation departments in various places should implement the responsibility system for the first acceptance of complaints and reports. For work orders involving multiple contractors, the first acceptance contractors should strengthen communication and coordination, implement handling responsibilities, and improve handling efficiency.
Especially for reports of major hidden risks and illegal acts that affect logistics security and supply chain stability, it is necessary to strengthen the collection and sorting, strengthen coordination and communication with relevant departments, and timely submit the local logistics security work mechanism. Promote timely and effective resolution of problems.
It is required to give full play to the important role of the 12328 hotline in policy consultation, opinion collection, report handling, etc., and provide timely answers to epidemic prevention and control, vehicle traffic control, epidemic prevention inspection sites and nucleic acid testing sites, and the issuance of passes. Information consultation on interests, collect and sort out the problems and demands of relevant logistics companies and freight operators, and take effective measures in a timely manner to effectively solve them, and prevent and resolve hidden contradictions.
Notice requirements, strengthen 24-hour on-duty duty, and ensure that the 12328 hotline operates efficiently and normally around the clock.
The operator should promptly respond to the complaints and reporting calls of truck drivers, etc., patiently explain and communicate, and earnestly do a good job in recording and communicating information; Follow up on the situation.
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