Several banks lowered personal online transaction limits?
Relevant people said that only abnormal accounts will be affected, and some banks can increase the limit when they go to branches with documents.
A few days ago, the topic of "many banks lowering the online transaction limit of personal accounts" has been on the hot search, causing anxiety among many netizens, who are generally worried that future transfers and consumption will be inconvenient.
On April 13, a reporter from Beijing Youth Daily found that the three banks involved in the relevant reports did not have the same specific content of the adjustment, nor were they aimed at all regions and all customers. The normal transactions of most bank customers will not be affected. Influence.
The restricted personal account may have abnormal transactions or be in an abnormal state. Customers can apply for restoration at the bank branch with personal certificates and certification materials.
investigation
Agricultural Bank, Shanghai Pudong Development Bank and China Everbright Bank's adjusted businesses are not exactly the same
ABC and Shanghai Pudong Development Bank adjustment part
Customer online transfer limit
The relevant reports basically involve three banks - Agricultural Bank of China, Shanghai Pudong Development Bank and China Everbright.
The Beiqing Daily reporter carefully checked the announcement and found that the business of this adjustment is not exactly the same.
Among them, the Agricultural Bank of China and Shanghai Pudong Development Co., Ltd. lowered the online transaction limit of some customers, both of which stated that this is to prevent telecommunication fraud and ensure the safety of customer funds.
On April 2, the Agricultural Bank of China issued the "Announcement on Lowering the Transaction Limit of Some Customers' Online Financial Channels".
The announcement stated that "telecom network frauds have frequently occurred recently. In order to ensure the safety of customer accounts and funds, and to implement regulatory regulations, our bank will gradually adjust the transfer limits of some customers' personal online banking and mobile banking."
The relevant announcements of Shanghai Pudong Development Bank are not issued by the head office for customers in all regions, but are issued successively by Hangzhou Branch, Chengdu Branch, Changsha Branch and Fuzhou Branch, but the content is basically the same.
These branches said that in the near future, they will appropriately adjust the non-counter business limit of personal bank settlement accounts based on the basic information reserved by customers in the bank and account usage.
The Chengdu Branch of Shanghai Pudong Development Development Co., Ltd. stated that the limit may be lowered for accounts that have not been used for a long time, and the limit will be reduced to 1,000 yuan per day. Previously, if customers opened non-counter transactions through mobile banking, the single-day limit was 5 million.
If a customer finds out that he has been limited, it is not just a matter of urgency.
The Agricultural Bank of China announced that if customers need to increase the online transfer limit, please bring valid ID and bank card to any branch of the bank.
Due to local regulatory requirements in some regions, other supporting documents may be required. For details, please consult local outlets.
If you cannot go to the branch to adjust the quota due to special circumstances, you can call the ABC customer service telephone for consultation.
The relevant branches of Shanghai Pudong Development Bank also stated that if the customer account transaction is prompted to exceed the transaction limit, and there is a real need to increase the non-counter business limit, you can bring your original valid ID, real-name mobile phone and bank card to the branch or any business outlet. ID verification.
Everbright credit card increase
Default transaction limit for online payments
The adjustment made by China Everbright Bank is completely different from that of Agricultural Bank of China and Shanghai Pudong Development Bank. It involves online payment transactions of credit cards, not transfers from personal settlement accounts; it is not a reduction of the limit, but an increase of the default limit of the system, which customers can actually adjust by themselves. .
The Everbright Bank Credit Card Center announced that in order to enhance the customer's card experience and take into account security and convenience, starting from May 12, 2022, the online payment transaction limit will be adjusted. The default single limit and single-day limit for payment transactions completed by the payment platform are adjusted to 10,000 yuan this time.
Customers can independently modify the online payment transaction limit through the "Transaction Limit Setting" of the Everbright Sunshine Life APP and customer service channels.
If the customer has previously adjusted the online payment transaction limit, it will not be affected by this adjustment, and the online transaction limit will remain unchanged.
Regarding this adjustment, the customer service of China Everbright Bank denied the claim of "lowering the limit", because the bank's credit card "previously has a single-day limit of 3,000-5,000 yuan, and this adjustment should be said to be an increase."
reason
Account restrictions are related to protecting the safety of customer funds
Which clients and accounts will be restricted?
According to a reporter from Beiqing Daily, it is not new that personal accounts are restricted from trading for various reasons, and it does not only exist in the two banks of Agricultural Bank of China and Shanghai Pudong Development Bank.
In recent years, netizens on major social platforms have complained that their bank accounts have been suddenly restricted. The banks involved include not only large state-owned banks, but also small local banks.
Some people's accounts that can usually transfer hundreds of thousands of funds suddenly can only transfer up to 5,000; some netizens' bank cards are suddenly suspended for non-counter business, and transfer and payment are not possible; some people's credit cards are suspended, and the bank requires a formal value-added tax invoice. Recovery; someone used a bank card that has been idle for a long time to recharge the mobile phone, but found that 20 yuan exceeded the limit.
Although the accounts are restricted in different situations, these customers will be informed by the bank that there are abnormal transactions in the accounts. In order to prevent telecom fraud and protect the safety of customer funds, relevant restriction measures are taken; if customers really need it, they can go to bank outlets to provide them. Application for restoration of relevant supporting materials.
Ms. Li, who has worked in the front line of the bank for many years, told the Beiqing Daily reporter: "Our bankers will not deliberately make things difficult for customers, nor do we want to repeat the explanation to customers on the phone every day. But criminals are too rampant, in order to protect customers' money bags , I hope everyone understands and cooperates with each other.”
There are four situations in which bank cards are easy to be "stricken"
According to Ms. Li's experience, bank cards are suddenly restricted, and there are mostly four abnormal situations.
The first is that the customer information reserved by the bank is not perfect.
For example, the customer's certificate has expired, and the customer's information is incomplete.
The systems of many banks will regularly screen out such customers and limit non-counter business in batches.
She reminded everyone that if you have a new ID card, you must update the bank's reserved information in time.
The mobile banking of most banks can be updated, and you can also go to the bank counter to apply.
The second is that frequent transactions trigger early warnings from bank risk control systems such as anti-money laundering and anti-fraud.
In order to evade taxes, some merchants will use personal accounts and corporate accounts to back and forth; some people keep swiping POS machines to cash out credit cards; some people swipe orders on Taobao, participate in online gambling, and buy and sell virtual currencies. Once these illegal activities are identified by the system It will definitely be limited.
After the system warning, some banks directly restricted the relevant account transactions, and customers need to contact the bank to understand what happened.
Banks with better service will take the initiative to send SMS notifications to customers, and some bank staff will call customers to verify.
There will also be mistakes in system identification.
Ms. Li suggested that when you receive a verification call from the bank, you must actively cooperate, and take the initiative to provide proofs such as identity documents, running water, and invoices when necessary.
At the same time, take good care of your bank card, do not rent or lend it to others, and do not participate in illegal activities.
The third situation is that the bank card is not used for a long time and the status is abnormal.
For example, if there is no transaction for six months after the card is opened, non-counter transactions will be restricted; if the bank card is not used for a long time, and the account balance is small and is in a sleep state, it will also be restricted.
If the customer wants to continue to use or activate it, he can consult the bank for it; if he really does not need to use it, it is best to cancel the account as soon as possible.
The fourth situation is that there is no problem with my bank account, but there is a problem with the account of the counterparty.
If there are transactions such as transfers with such accounts, they will also be implicated and restricted.
This situation is rare and often requires the cooperation of other departments to lift restrictions, which cannot be solved by banks alone.
expert
In the future, according to the bank card
Usage setting quota
Dong Ximiao, chief researcher of China Merchants Union Finance and part-time researcher of Fudan University Financial Research Institute, pointed out that sleeping accounts or small accounts that have been idle for a long time may be used by telecom fraudsters, threatening users' fund security and information security. There are also a few users who trade too frequently. identified as non-compliant transactions.
In addition to specific users, the limit policies of many banks are only aimed at areas where telecommunications fraud is rampant.
Dong Ximiao believes that under the current policy, the vast majority of bank users will not be affected by the limit adjustment, and users do not need to be overly anxious or over-interpreted.
Dong Ximiao also reminded cardholders that they should strengthen the risk management of their accounts, cancel bank cards that have not been used for a long time, and more importantly, do not lend, rent or sell bank accounts to prevent others from using bank cards to engage in illegal activities.
Su Xiaorui, a senior analyst in the financial industry of Analysys Analytics, believes that in recent years, the phenomenon of telecommunication network fraud or theft of card funds through bank cards has occurred frequently, which has brought risks to the bank's risk prevention and the safety of customers' funds. challenge.
In the future, the online channel transaction limit is expected to continue in the short term, but in the medium and long term, it is not ruled out that banks will achieve a dynamic balance between business risk prevention and user convenience by improving risk control and financial technology.
Pan Helin, co-director of the Digital Economy and Financial Innovation Research Center of Zhejiang University International Business School, also predicts that in the future, banks will set quotas according to the usage of users' bank cards, and balance customer convenience and fund security. Clients take different management approaches.
This group of articles / our reporter Cheng Jie
Coordination / Yu Meiying