The People's Bank of China held a press conference on financial statistics for the first quarter of 2022 today. Zou Lan, director of the Financial Markets Department of the People's Bank of China, said that since the outbreak of the new crown pneumonia epidemic, the income of some residents has been affected in the short term, and there are delays in repayment of monthly payments and rescheduling. From the perspective of post-loan risk management, banks also need targeted arrangements for such special circumstances.

Therefore, in January 2020, five departments including the People's Bank of China jointly issued a notice, which clearly stated that for the four categories of people affected by the epidemic, financial institutions should flexibly adjust the repayment arrangements for personal credit such as housing mortgages and credit cards, and reasonably delay the repayment period. For those who fail to repay in time due to the impact of the epidemic, no overdue record is required to be submitted.

  Judging from the practice of large banks at that time, in the early stage of the epidemic, the non-performing rate of personal housing loans once rose from 0.29% to 0.37%; after the implementation of the deferred repayment policy, the loan quality remained stable; as the epidemic eased and residents’ income recovered, Loan repayments quickly returned to normal, and by the end of 2020, the NPL ratio had returned to its original level of 0.29%.

Since the beginning of this year, domestic epidemics have occurred frequently, and people from all walks of life have become more concerned about deferred repayment. The People's Bank of China actively instructed major banks to respond to public concerns in a timely manner, implement existing policies and postpone repayment time, adjust repayment plans, and open green channels for credit investigation objections, etc. Publicity interpretation of business arrangements.

  In the next step, the People's Bank of China will continue to pay attention to the epidemic situation and guide banks to focus on the following aspects: First, strengthen the customer-centric concept. For customers who have difficulty in normal repayment, it is necessary to distinguish whether it is repayment ability or repayment willingness. The reason is to distinguish whether it is the short-term repayment ability or the medium and long-term repayment ability affected by the epidemic, and implement the deferred repayment policy. The third is to increase business training at all levels, improve the customer service system, implement the protection of credit rights and interests, unblock the channels for complaints and rights protection, and continuously Improve service quality.

  In addition, due to the impact of various factors such as the epidemic, the construction of some residential projects sold has been postponed, construction has been suspended, and housing delivery has been delayed. The People's Bank of China will also work with relevant departments to guide the bank's comprehensive project practice and borrower's wishes in accordance with the principles of marketization and the rule of law. Properly negotiate and deal with the regulations, and effectively protect the legitimate rights and interests of the buyers.

(Reporter: Shenghua Wu Zheyu)