Zhongxin Finance, April 13. The Shanghai Market Supervision WeChat official account issued a compliance warning for e-commerce business activities during the epidemic prevention and control period on the 13th, requiring enterprises to strictly control food safety and product quality.
Effectively protect consumers' right to know.
Carry out new and promotional activities in accordance with the law.
Strengthen warehousing and logistics management to ensure fulfillment of delivery obligations in accordance with the law.
Standardize the sales of packages and blind boxes.
Strengthen the management of operators on the platform.
Strengthen the management of delivery riders on e-commerce platforms such as takeout.
1. Enterprises must strictly control food safety and product quality.
Commodities that do not meet the requirements for personal and property safety protection shall not be sold, and counterfeit and shoddy commodities and infringing commodities shall not be sold.
In particular, it should be noted that the food sold by the operator shall comply with the provisions of relevant food laws and regulations.
Operators shall sterilize, test, store and transport the commodities they sell in strict accordance with the relevant epidemic prevention requirements of this Municipality, and shall take measures to ensure the safety and quality of commodities (especially fresh food) during logistics and transportation.
Second, enterprises should effectively protect consumers' right to know.
Commodity information shall be disclosed in a comprehensive, true, accurate and timely manner, and false or misleading commercial publicity shall not be made regarding the source, function, quality, sales status, etc. of commodities, and false advertisements shall not be published.
Consumers should be clearly informed about the sale of goods on an expiry date.
The price should be clearly marked, and the information such as the name, quantity, price, and pricing unit of the product should be accurately and clearly marked.
3. Enterprises should carry out new and promotional activities in accordance with the law.
It is not allowed to illegally collect consumer personal information through new promotional activities.
During the epidemic period, operators shall not carry out inappropriate promotion activities or differentiated behaviors, and shall not unreasonably limit the minimum purchase quantity of independent commodities (non-group-purchased commodities) for compulsory tying.
4. Enterprises should strengthen warehousing and logistics management to ensure fulfillment of delivery obligations according to the law.
Orders cannot be cancelled arbitrarily, and items can not be arbitrarily replaced.
If it is true that due to temporary shortages, logistics supply difficulties, etc., it is impossible to deliver, replace goods, or cancel orders on time, it should inform consumers of the relevant situation in a timely manner before delivery, and provide options such as refunding, refunding, and making up the difference. The user chooses to impose unreasonable restrictions or conditions and shall not charge unreasonable fees.
5. Enterprises should standardize the sales of packages and blind boxes.
If products are sold in the form of packages or blind boxes, consumers should be effectively protected, and consumers should be clearly informed of the variety (name), quantity, specifications (weight, volume) and other information of package products. If it is difficult to determine the specific variety of blind box products, The varieties that may be included should be informed.
The prices of packages and blind-box commodities should be reasonably set to ensure that the sales price of packages and blind-box commodities (excluding non-commodity costs such as packaging and delivery) is not higher than the sum of the prices of related commodities publicly sold on the same channel.
The type and quantity of goods in the blind box should be reasonably configured to meet the basic living needs of citizens during the epidemic prevention and control period, and the blind box sales form should not be used to clear the backlog of goods in stock.
In order to avoid consumer disputes and disputes, during the epidemic prevention and control period, operators prudently sell products through blind boxes.
6. Enterprises should strengthen the management of operators on the platform.
E-commerce platform operators should implement the main responsibility of the platform in accordance with the law, strengthen the review and monitoring of operators and their business activities on the platform, optimize the system and rules in a timely manner, strengthen compliance publicity, and strictly prevent operators on the platform from conducting false publicity, fraud, etc. Resolutely prevent the occurrence of "epidemic wealth" by operators on the platform, and take necessary measures against operators on the platform that violate laws and regulations in a timely manner.
7. Enterprises should strengthen the management of delivery riders on e-commerce platforms such as takeout.
Strengthen the management, training and guidance of riders on the platform, improve platform rules, and standardize takeaway delivery services.
The platform should take certain measures to strengthen the management of fees for services such as errands and purchasing services, and prevent riders from maliciously increasing prices and other inappropriate behaviors.
Strengthen the management and safety of riders' travel during the epidemic control period.
Strictly check the registration and review of riders, strictly issue pass certificates, organize riders to carry out nucleic acid testing or antigen testing in strict accordance with the city's epidemic prevention requirements, provide masks, disinfectants and other epidemic prevention materials in a timely manner, and implement basic epidemic prevention and disinfection requirements.
The market supervision department will promptly discover clues to violations through complaints and reports, public opinion reflections, etc.
Comprehensive use of reminders and warnings, policy guidance, integrity and self-discipline, administrative penalties and other means to strengthen the supervision of e-commerce business activities during the epidemic prevention and control period, and investigate and deal with relevant illegal acts in accordance with the law.
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