Congratulations to the winners of the Business Excellence Awards

Ahmed bin Mohammed: Dubai is consolidating its position as a center of excellence in various sectors

Ahmed bin Mohammed during honoring the winners of the Business Excellence Awards.

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His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai Media Council, confirmed that Dubai is consolidating its position as a center of excellence in various sectors, pointing out that the culture of excellence has become one of the main features that distinguish Dubai globally, and has formed over the past years the focus of quality projects that It was implemented by the emirate, thanks to the insightful vision of its wise leadership. Excellence also constituted an important incentive for officials and workers in institutions, bodies and companies, within the public and private sectors, to make more efforts to achieve the highest levels of quality in various fields.

This came on the occasion of the announcement by the Department of Economy and Tourism in Dubai the names of the winners of the Excellence Awards for the Business Sector, in its 28th session, which is held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and includes mainly the Dubai Quality Award and the Dubai Service Program The distinguished event, during a virtual ceremony organized by the Department of Economy and Tourism in Dubai, and attended by more than 1,500 representatives from various business sectors, industries and the government sector, as well as representatives of the winning companies.

Excellence Awards

His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum congratulated the winners of the Business Excellence Awards during their meeting at the Meydan Hotel in Dubai, calling on all institutions to exert more effort to achieve Dubai's vision to be a global business center.

The Excellence Awards won this world 39 winners from various sectors, including 21 winners of the Dubai Service Excellence Program, which includes members of the program from the sectors of retail, services, health care, hospitality and entertainment, and e-commerce, in addition to 18 winners of the Dubai Quality Award, which The Dubai Quality Appreciation Award includes "Business Councils and Groups", the Dubai Appreciation Award for Quality, the Dubai Smart Industry Award, the Dubai International Quality Award, the Dubai Gold Quality Award, and the Dubai Quality Award.

Quality culture

Helal Saeed Al Marri, Director General of the Department of Economy and Tourism in Dubai, said: “Through the Business Excellence Awards, we aim to promote a culture of quality and creativity as a catalyst for further growth and development in this field, as well as to consolidate Dubai’s position as the best city in the world for life, work and visit, and to be among the global cities. This is in line with the wise directives of our wise leadership, which contributed to enhancing the confidence of investors and businessmen in the promising prospects of the diversified national economy.”

Al Marri added: “The Emirate of Dubai has witnessed many steps aimed at accelerating the return of economic and tourism activity and normal life, and has succeeded in resuming activities and welcoming the world again, and has created a new history to be added to its civilizational balance throughout the ages by hosting the (Expo 2020 Dubai) exhibition, to confirm Thus, its position as a home for many international companies, and a magnet for investments, entrepreneurs and talents from around the world.”

Winners List

Hisense Middle East, Customer Service Division (Service Sector), won the Dubai International Quality Award, while Zulekha Hospital (Healthcare Sector) and Transguard Cash - Service Sector won the Dubai Gold Award for Quality.

The list of winners of the Dubai Smart Industry Award, which was added in coordination with the Dubai Corporation for the Development of Industries and Exports, one of the institutions of the Department of Economy and Tourism in Dubai, to involve the industrial sector in the march of excellence in Dubai, and to encourage digital transformation, included: “Lipton Jebel Ali” factory, « Unilever - Manufacturing, and Al Ansari Exchange (financial sector).

The "Ritz-Carlton Dubai" in the tourism sector, "Lulu Hypermarket" - Al Barsha branch, the retail sector, and "Anchor Al-Aid" factory - the manufacturing sector won the Dubai Quality Award.

While the list of winners of the Dubai Quality Appreciation Award included: Al Ansari Exchange, “LM” Exchange (financial sector), “VFS-GCC”, “AG Facilities Solutions”, and Advanced "Line Scan" for pipelines and tanks services - the service sector, "NMC Royal" Sharjah Hospital (Healthcare sector), "AGBCS" for the manufacture of operating switches, and the Arab Extrusion Factory (the manufacturing sector).

The list of winners of the Dubai Quality Appreciation Award (Business Councils and Groups) included: "Smart Life" and "CIOC Network", for their efforts in communicating with their members and providing them with value-added services.

Outstanding Service

During the virtual ceremony, the winners of the "Dubai Service Excellence Program" were honored in two main categories: the best commercial branch and the best brand.

The list of winners for the Best Brand Award included: The Dubai Mall (shopping malls), Joy Alukkas Jewelery (fashion stores), Sharjah Islamic Bank, aafaq Islamic Finance (services sector), Life Pharmacy (health and fitness), and Reel Cinemas (hospitality and entertainment). ), retail markets, department stores (consumer associations and general retail), “Interiors”, Al Arabiya Automotive (specialized retail stores), Dubai Financial Market, “th6th Street” - smart services, and “Matlan” from the Gulf Cooperation Council countries.

The category for the best commercial branch included: “The Face Shop” - City Center Mirdif, “Aldo” - Mall of the Emirates (fashion stores), Al Rostamani International Exchange - Abu Dhabi Tourist Club branch, Al Masraf - Sheikh Zayed Road branch (services), and a pharmacy. Aster 122 - Health and Fitness, Tim Hortons - Jumeirah Center (hospitality and entertainment), Lulu Hypermarket - Arabian Center Mall (consumer societies and general retail), and Eros Digital Home - The Dubai Mall (stores). specialized retail).

Increase the number of applicants

The last cycle of the awards witnessed a 10% increase in the number of applicants, while the net increase over the past 28 years amounted to more than 300%, which indicates the level of consolidation of concepts of quality and excellence that has been achieved between companies and service institutions across the country.

More than 650 winners of the Business Excellence Awards were honored, chosen from among 22,000 applicants during the past 27 years, in addition to training more than 500 mystery shoppers, 3,000 evaluators, and 5,000 applicants, and preparing evaluation reports identifying areas for improvement to applicants in the award categories.

• The list of honorees included 39 winners from various business sectors, industries and the government sector.

• The honor aims to raise standards of quality and excellence in the areas of technology and innovation, and to enhance the principles of customer happiness in various parts of the Emirates.

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