"Dear customer, as of 0:23:18 on March 18, 2022, you have incurred a total cost of 40,028 yuan in this account period."
On the morning of March 18, Li Ming (pseudonym), a China Mobile user from Shanghai, told The Paper (www.thepaper.cn) that he unexpectedly received a reminder that this month's phone bill consumption was more than 40,000 yuan, "I'm scared. broken".
The deduction text messages received by China Mobile user Li Ming The pictures in this article are provided by the respondents
Li Ming introduced that his monthly phone bill is only 88 yuan, so why did he receive more than 40,000 consumption reminders?
Li Ming consulted 10086 China Mobile customer service, the customer service told him that on the 18th, many users received such text messages, and after inquiries, "it was a failure in the background, because of the broadband upgrade service, during the background switching process, careless Mistaken."
Li Ming said that although there was no actual deduction, the sudden appearance of a high consumption reminder of more than 40,000 yuan was still startled.
After China Mobile sent an apology message
At noon on March 18, a staff member of the Shanghai China Mobile Broadband Special Seat told The Paper that the background system showed that the current SMS record of 40,000 yuan had been cancelled.
The aforementioned staff explained that it was the system of the mobile company that caused some misunderstandings to users.
On the 17th, the system switching generated some test information, which led to some mobile users in Shanghai receiving this high-value deduction reminder message.
At present, the background has urgently helped users deal with it.
"This content is not the actual cost information, please ignore it and forgive you for the inconvenience caused." The aforementioned staff explained.
At noon on the 18th, Li Ming told The Paper that he had received an apology message from China Mobile.
Black cat complaint platform, there was a user who had a screenshot of a similar complaint platform
Li Ming said that as a consumer, when receiving such a short message, I hope the operator can take the initiative to send a text message to inform the user, "Our users themselves need an explanation, if we do not take the initiative to call and ask, some users will take the money as A stupid account."