Focus on "3.15" to promote fair consumption together | There are many problems in the three-electric system of new energy vehicles, how to protect the rights and interests of car owners?
Zhongxin Finance, March 15 (Ge Cheng) In recent years, with the rapid popularization of new energy vehicles, complaints about charging fires and actual cruising range reduction have occurred frequently. ".
Fire? Stall? Consumer safety is at risk
Recently, the State Administration for Market Regulation announced the national recall of automobiles and consumer products in 2021.
The data shows that the number and number of recalls of new energy vehicles will surge in 2021, up 31.1% and 75.9% respectively over the previous year.
The frequency of problems and the concentration of faults are the biggest features of the recall of new energy vehicles in 2021.
According to data from the State Administration for Market Regulation, in 2021, my country will implement a total of 232 vehicle recalls, involving 8.736 million vehicles.
Among them, 59 new energy vehicles were recalled, involving 830,000 vehicles, and the number of recalls of new energy vehicles exceeded a quarter of the total.
According to the China Consumers Association, the three-electric system of new energy vehicles has become the "hardest hit area" of the problem.
In 2021, the State Administration of Market Supervision received 3,033 reports of new energy vehicle defect clues, accounting for 7% of automotive product defect clues, while power battery, motor, and electronic control system problems accounted for 52.5% of new energy vehicle defect clues.
The electric motor, power battery, and electronic control system are also called the three core components of new energy vehicles, and the three are collectively called the three-electric system.
The three-electric system is the core of new energy vehicles. Once it fails, it will lead to very serious safety problems.
Motor failure will lead to the loss of power, which will lead to traffic accidents; battery failure will cause short circuit, fire and other accidents, which will affect public safety; It will cause serious safety hazards.
"Autonomous driving" allegedly over-hyped
In the 2021 complaints statistics from the China Consumers Association, the failure of the intelligent car's automatic driving system is impressive.
The China Consumers Association said that with the improvement of the intelligent level of new energy vehicles, the relevant data is monopolized by the manufacturers, which is prone to disputes.
Taking the automatic driving function commonly equipped in new energy vehicles as an example, in the promotion process, in order to attract the attention of consumers, many manufacturers have used exaggerated publicity methods to exaggerate the functions of the automatic driving system, causing car owners to mistakenly use them. Thinking that "assisted driving" = "autonomous driving", there is a traffic accident.
For example, in August 2021, a car of a new energy vehicle brand had a traffic accident on the Hanjiang section of Shenhai Expressway after enabling the assisted driving function, resulting in the unfortunate death of the driver.
Zhu Xichan, a professor at the School of Automotive Engineering at Tongji University, once said that the current advanced driver assistance system (ADAS) is worthless.
L2+ level assisted driving is "a bottle is not full of half a bottle", coupled with the manufacturer's exaggeration and hinting of its automatic driving ability in the propaganda, the user's expectation exceeds the system's ability, and an accident occurs.
In the view of Chen Hong, Secretary of the Party Committee and Chairman of SAIC Group, it is imperative to formulate standard rules and handling mechanisms for the division of responsibilities between human drivers and "autonomous driving systems". into the mechanism.
How to protect consumer rights?
For new energy vehicles with frequent complaints and recalls, is there nothing for consumers to do?
The result is of course negative. The new version of the "Regulations on Responsibility for Repair, Replacement and Return of Home Auto Products" will escort the rights and interests of consumers.
On January 1, 2022, the new version of the "Regulations on Responsibility for Repair, Replacement and Return of Home Auto Products" (hereinafter referred to as the "Regulations on Three Guarantees for Automobiles") came into effect.
Compared with the old version, the new "Automobile Three Guarantees Regulations" has added a number of contents related to its after-sales service in response to the trend of widespread popularization of new energy vehicles.
The new "Three Guarantees Regulations for Automobiles" stipulates that power batteries and drive motors, as the main components of domestic automobiles alongside engines and transmissions, are included in the scope of free replacement of assemblies.
When the power battery and drive motor fail repeatedly and cannot be repaired repeatedly, the terms of return and replacement of the car will also be triggered within the three-guarantee period.
Cui Dongshu, secretary-general of the Passenger Federation, said: "In the past, products such as batteries, motors, and electronic controls were not fully included in the three-guarantee policy, but the new version of the three-guarantee policy has added relevant content." He believes that the new "Automobile Three-Guarantees Regulations" are for consumers. is good news.
(over)