Zhongxin Finance, March 12th. On the 12th, some netizens broke the news that they drank live cockroaches in Starbucks drinks.
In response, Starbucks responded that the investigation confirmed that the customer involved placed an order for drinks through a third-party takeaway platform on March 10, and the platform customer service communicated with the customer in a timely manner after receiving relevant complaints from the customer.
After learning about the above-mentioned customers, Starbucks immediately obtained the surveillance video of the relevant stores on the same day. After verification, the store partners made the drink in strict accordance with the operation process specifications of the drink, and used a one-time sealed leak-proof packaging specially designed for takeaway.
At the same time, the store's sterilization record is complete. Starbucks also immediately invited a third-party pest service company to conduct on-site inspections on March 10 and 11, and conducted a thorough inspection of related equipment. No related pest problems were found.
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