Zhongxin Finance, March 9 (Reporter Xie Yiguan) On March 9, the China Consumers Association released the "2021 Consumer Rights Protection Report in the Field of Off-campus Education and Training" (hereinafter referred to as the "Report").
Among them, it is mentioned that due to the lag of relevant regulations and policies, the insufficient supervision and management mechanism, the impact of the epidemic and industry policies, and the lack of rational consumption awareness of consumers, the phenomenon of frequent consumption infringements in the field of off-campus education and training and the difficulty of consumer rights protection still exist.
According to the China Consumers Association, in 2021, due to the impact of the new crown epidemic and the governance policies of the off-campus education and training industry, public opinion on consumer rights protection and consumer complaints in the field of off-campus education and training in my country will show an upward trend.
In 2021, the National Consumers Association will accept a total of 80,528 complaints related to off-campus education and training, a year-on-year increase of 43.4%; education and training institutions are frequently running away and refunds have become one of the top ten consumer rights protection public opinion hotspots in 2021.
In addition, according to the statistics of the Consumers Association, from 2015 to 2021, consumers’ complaints about off-campus education and training increased year by year, from 5,811 to 80,528, accounting for 0.91% of total complaints to 7.71%, and service-related complaints from 3.10%. rose to 15.57%.
The "Report" pointed out that there are still many problems in the current off-campus education and training industry: First, there are many contract disputes.
When training institutions formulate standard contracts, there are many unfair terms for consumers.
Some training institutions take advantage of the lack of awareness of consumers' contracts, and do not even sign formal contracts with consumers, or sales staff sign contracts on behalf of consumers.
Second, after-sales problems are difficult to solve.
After-sales service channels are not smooth, some training institutions, especially online training institutions, do not pay attention to after-sales service, and "lost contact" after consumers pay; some training institutions close their doors and run away due to poor management, refuse or delay refunds, and set harsh refunds Conditions, etc;
Third, there are many false propaganda methods.
Fake training cases, teachers and training effects, and fabricate consumer evaluation data; exaggerate the strength of training institutions, and the actual teaching quality is far from the quality of experience courses and trial courses; some training institutions sell courses and deliberately conceal some vocational qualification certificates The registration conditions are restricted, consumers are induced to pay fees, and even after consumers raise doubts, they promise to help them forge their academic qualifications or work experience.
Fourth, the risk of prepaid consumption is high.
Some training institutions use discounts to induce a large amount of prepaid fees, but it is difficult to recover the prepaid fees due to poor management, broken capital chain, bankruptcy and running away; , buy 3 months for 3-month courses, pay by shifts, etc., to increase the cost of a single course and the total training in disguise; some prepaid fees are induced to apply for "consumption loans", and the institution is unable to attend classes after closing but still needs to Repay the loan on time.
The "Report" believes that the current off-campus training, as an important supplement to the education and training system, still has strong consumer demand. With the gradual implementation of relevant policies, the consumption risks associated with industry adjustment will be released one after another. Strengthening the protection of consumer rights and interests in off-campus education and training will cause highly valued.
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