Providing closer, simpler and more efficient public services is the aim of the “public services +” policy.
It aims to set up and develop practical tools in order to simplify procedures for users.
It is also with this in mind that the State has created the official Signal.conso.gouv.fr portal, which makes it possible to report to the authorities various consumer disputes encountered with a professional.
Similarly, the practical information sheets posted online for a long time by the General Directorate for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) on Economie.gouv.fr are also intended to inform citizens.
By phone… or by mail
But if the Web can help, it does not replace an attentive ear... This is the reason why the DGCCRF has launched a service for consumers called ResponseConso.
Are you having difficulty making a purchase?
Do you have a question about a point of law before carrying out your transaction?
The Directorate General for Competition has set up a dedicated telephone line to answer you on 0809 540 550 (this number is not surcharged).
You can also contact her by post by writing to DGCCRF-RéponseConso, BP60, 34935 Montpellier Cedex.
Warning: no website is associated with it.
The homonymous platforms therefore have nothing to do with this public service.
The AnswerConso telephone line is open Monday and Tuesday from 8:30 a.m. to 12:30 p.m. and from 1:15 p.m. to 5:15 p.m., Wednesday from 1:15 p.m. to 5:15 p.m., Thursday from 8:30 a.m. to 12:30 p.m. and Friday from 8:30 a.m. to 4 p.m.
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