The reporter visited and found that most express companies did not actively promote
SF Express has set the encryption service to a closed state, and few users are aware of the service.
"The name, phone number, home address and other user information on the express delivery form has not been processed, and personal privacy is in a 'streaking' state." Mr. Huang, a netizen, reported the above problems to the Wuhan city message board, hoping that the industry supervision department would strengthen management and urge Express delivery companies improve user information protection mechanisms.
The reporter's investigation found that as early as 2017, some express delivery companies and express delivery platforms have tried to launch "privacy face sheets".
However, many years have passed, and the "streaking" of user information is still common, and the "privacy face sheet" has not been widely promoted.
User information "streaking", name, mobile phone number, address at a glance
Citizen Ms. Li is a resident of Jinqiaohui Phase II in Jiang'an District. Recently, the laptop stand she bought online arrived. When she went to the express station to pick up the package, she found that it was delivered by ZTO Express. The goods, and her name, mobile phone number, residential unit building and other information are displayed on it without reservation.
Ms. Li told reporters that the express parcels that are usually purchased online, after removing the outer packaging, will deliberately tear up the face sheet information and then throw it away, but there are many times forgot to deal with it, she is very worried that her information has been leaked.
Mr. Yang, who often buys online, also reflected the same problem. He checked the express packages he received recently and found that the packages sent by express companies such as JD.com, Yunda, Zhongtong, and SF Express did not address him on the express delivery form. Personal information is handled for privacy protection.
"If the relevant data is collected and used by criminals, it will be troublesome."
Citizens' concerns are not without basis.
There have been media investigations and reports before that some criminals have collected a large number of express orders and sold them in batches.
A seller holds hundreds of thousands of express delivery orders, which are classified according to cosmetics, mother and baby, clothing, etc., and resells after obtaining personal express information.
Why do consumers not require express companies to implement privacy protection measures when sending express?
During the interview, many citizens told reporters that it was not that they did not care about the issue of information leakage, but that they had never heard of such services and did not know how to apply.
"Privacy sheet" has been around for a long time, and express delivery companies lack enthusiasm for promotion
The reporter learned that as early as 2017, some express delivery companies and express delivery platforms have tried to launch "privacy face sheets".
Some "Privacy Forms" replace the middle four digits of the recipient's mobile phone number with asterisks, while some "Privacy Forms" not only do not display the mobile phone number, but also hide the specific address.
However, the reporter's recent visit and investigation found that although many express delivery companies still have "privacy face sheet" services, they need users to put forward their own needs when placing an order or actively choose the encryption service option on the APP.
Few users are aware of this service due to the hidden prompts.
At Cainiao Station Ouyada Kaixin Building, the reporter saw a large number of express parcels. The logistics companies that carry them include Yuantong, Yunda, Zhongtong, Shentong, Debon Express, China Post, Jingdong Logistics, etc. The individual on the express delivery list Information is almost never treated privately.
Many consumers unpacked the package on the spot after picking it up, and directly threw the outer package at the inn, unaware of the possible leakage of personal information.
"If the express delivery is delivered at the station, can personal information be treated privately?" The reporter consulted the station staff as a customer. The other party said that the "privacy face sheet" service can be provided, but it is more troublesome. You need to add the customer's WeChat first and send the personal information. After the information is processed by the staff, the middle digits of the mobile phone number can be hidden.
"Because it is very troublesome to operate, as long as the customer does not ask for it, we will acquiesce that the other party agrees to disclose the information."
The reporter then tried to place orders for express delivery on the network platforms of express companies such as the SF Express WeChat applet, the ZTO Express applet, and the Jingdong Express applet.
When sending express through SF Express, if the "Information Encryption" option at the bottom of the webpage is not turned on, the system will default to the user's disclosure of personal information.
In the ZTO Express applet, users need to click on the "Value-Added Services" item at the end of the webpage, and then open the "Security Number" in it, to complete the application for the privacy sheet.
In the Jingdong Express applet, the reporter did not see any relevant prompts and services.
There are technical obstacles in the promotion of "privacy face sheets", and the management level is conducting in-depth research
"Express companies turn off the option of privacy processing of face slips by default, and only provide this service when users actively choose to do so. In this way, the company transfers part of the obligation of privacy processing of face slips to users." Citizens in the interview Mr. Yang believes that protecting user privacy should be the responsibility of express delivery companies.
The reporter learned that the "Interim Regulations on Express Delivery", which came into effect on May 1, 2018, stipulates that companies operating express delivery businesses should establish express delivery bills and electronic data management systems, properly keep electronic data such as user information, regularly destroy express delivery bills, and take effective measures. Technical means to ensure the security of user information.
The Personal Information Protection Law promulgated on November 1 last year stipulates that no organization or individual may illegally collect, use, process, or transmit the personal information of others, and may not illegally buy, sell, provide or disclose the personal information of others.
An industry veteran analyzed that technology, investment, and delivery efficiency have become important factors affecting the full popularity of "privacy face sheets".
The "Privacy Form" requires the courier to scan the code before viewing the user information and then implementing the delivery, which reduces the work efficiency of the courier to a certain extent.
For reasons such as efficiency, express delivery companies are not very active in promotion.
The reporter interviewed the Wuhan Post Administration. The relevant person in charge introduced that after investigation, it was found that the situation reported by netizens is indeed widespread. At present, most express companies have not actively implemented "privacy face sheets", and have not protected users' personal privacy information. Sexual processing.
"Hiding a few digits in a phone number or hiding a part of the address information not only protects user privacy, but also enables couriers to deliver accurately and efficiently. To achieve this effect and purpose, there are actually some technical obstacles, and It's a long way to go." The person in charge introduced that each express delivery company has its own network system, and their system is not connected with the system of the station. When the user's package arrives at the station, if the name, address and other information are hidden , the courier will not be able to send a pick-up SMS to the user, nor can it be delivered to the door.
The person in charge said that with the increasing awareness of users' personal privacy protection, the national and provincial and municipal postal administrations are currently conducting in-depth discussions and research.
At the same time, the relevant provisions of the "Measures for the Administration of the Express Delivery Market" will also be strictly implemented, and the management of all aspects of the industry such as express delivery companies, couriers, and couriers will be strengthened.
reporter Wang Yang