Our reporter Xu Jie
On February 24th, the Ministry of Transport held a regular press conference for February. Wang Xiuchun, Deputy Director of the Transport Services Department of the Ministry of Transport, said that the "sunshine action" will be taken as a closer year for 2022. One of the life facts.
Wang Xiuchun said that in recent years, problems such as high labor intensity, long working hours, weak sense of occupational belonging, and inadequate protection of rights and interests have become increasingly prominent in the new forms of transportation.
The platform draw is related to the labor remuneration of employees and is closely related to the vital interests of employees.
A high-level executive of an online car-hailing platform introduced to a reporter from Securities Daily: "Since last year, the company has started to take part in the sunshine work. From the perspective of supply and demand, the driver's end is still tight. Therefore, after the ratio is disclosed, how to Retention on the driver side is a big problem.”
The progress of each online car-hailing platform is different
According to a reporter from Securities Daily, “On January 27, the inter-ministerial joint meeting for collaborative supervision of new forms of transportation will hold the first plenary meeting in 2022 to carry out the 'Sunshine Action' for the platform companies of new forms of transportation to maintain The legitimate rights and interests of consumers and practitioners. A number of online car-hailing platform companies have responded positively and promoted the open work of platform fees.”
The reporter was informed that the problems and progress faced by various online car-hailing platform companies are very different.
For example, Didi Chuxing needs to verify the real validity of each order and clarify the doubts of the driver and passenger (cancellation, detour, etc.), so currently, the previous day's ticket can only be displayed at 12:00 noon the next day. into proportion.
Ruqi Travel only displays the information payable by passengers and actually received by the driver, and does not show the percentage of deductions, while the basic information service fee is directly deducted from the actual receivables.
But in contrast, there are also platforms that perform better.
For example, Cao Cao Travel clearly lists information such as passenger payment, driver income, driver income ratio, platform commission ratio, etc. At the same time, the basic information service fee is included in the order revenue; T3 Travel shows passenger payment and driver payment. Income and other information, in which driver income includes order income, order reward and basic information fee, while order income does not include basic information fee; Meituan Travel shows the driver's income and income ratio of the previous day and the last seven days, as well as the income of each passenger Actual payment, driver's income and driver's income percentage information.
Judging from the progress of the above-mentioned platform companies, there are many nouns, different rules, and different display contents.
There are many terms including: passenger payment, passenger payable, passenger actual payment, basic information fee, basic information service fee, actual receivable, labor remuneration, credit amount, etc.; Some of them are displayed by the proportion of driver's income, and some are calculated by deducting subsidies (or bonuses) without deducting subsidies (or bonuses).
Where is the direction and scale of regulation?
According to the content of the press conference of the Ministry of Transport on February 24, in terms of online car-hailing, Sunshine Action will urge major online car-hailing platform companies to disclose their pricing rules to the public, set a reasonable upper limit on the platform’s share ratio, and at the same time on the driver’s side. Real-time display of the draw ratio of each order.
"Real-time display is the key, that is to say, after each order is completed, the amount payable by the passenger, the amount receivable by the driver and the platform's percentage, as well as the amount actually paid by the passenger, the amount actually received by the driver, etc., are disclosed in real time on the driver side." An insider of the online car-hailing platform told the Securities Daily reporter: "As far as I know, some platforms do not display real-time display, but only push it in the news, and drivers need to find it deliberately."
It is reported that the supervision has put forward specific requirements for the upper limit and ratio of commissions, carpooling orders, and even online car-hailing aggregation platforms and ride-hailing platforms.
For example, "Take ratio = (the amount payable by the passenger - the amount payable by the driver) / the amount payable by the passenger × 100%. In order to avoid confusion, the driver should only display one percentage, and should not display any other calculation methods. Take a percentage, or replace the public percentage with the public share of driver income.”
In terms of the upper limit of the commission, "in principle, each platform company should uniformly clarify the upper limit of the commission across the country, inform the driver in a prominent position on the driver's end, and take the initiative to disclose it to the public. The online car-hailing aggregation platform and the ride-hailing platform should refer to this book. In principle, the amount and the corresponding proportion of the commission, information service fee and other amounts collected by the platform in the driver's receivable amount shall be disclosed on the driver side of the platform."
In terms of the actual payment amount and the amount receivable, "the amount that the passenger should pay is the amount actually paid by the passenger for the order after the platform company's rewards, subsidies, discounts and other expenses are accumulated. The driver's receivable amount is the same as the platform company's rewards, subsidies, After the discounts, penalties, etc. are accumulated, the driver actually receives the amount after completing the order."
"Some platforms will issue coupons to passengers in order to acquire customers, and there is still a behavior of killing familiarity. For example, some old users do not have as many coupons as new customers." The insider of the above-mentioned online car-hailing platform said.
Relevant industry insiders said: "The idea of the Ministry of Transportation is to make it public for the drivers to choose. This is a very test of the platform's management and service capabilities."
"In order to retain drivers, the unspoken rule in the industry is to give more orders to drivers who have registered earlier and have higher orders. But this is not a long-term solution, and it is necessary to thoroughly sort out from the business level to deal with the arrival of the "Sunshine"." The insider of the above-mentioned car-hailing platform revealed to reporters.
(Securities Daily)