Despite the efforts of the State and players in the sector, energy renovation still attracts a good number of scammers of all kinds.
Heat pumps, called heat pumps, are also victims of their success.
Focus.
Caution
It was the magazine
60 million consumers
who gave the alert through a survey published at the end of January following numerous letters from victims denouncing the practices of unscrupulous sellers.
Motivated by the craze for this type of heating using renewable energies, scammers indeed promise the granting of financial aid in order to reduce a bill exceeding 20,000 euros… Except that the amount recovered
in the end does not live up to the promises or does not exist altogether, while customer service is suddenly unreachable.
To avoid falling into the trap, you must therefore be extra vigilant.
Based in particular on the ten installation commandments proposed by the French Association for heat pumps (Afpac),
60 million consumers
thus multiply the advice of caution.
1/ An imperative selection
It is better to avoid any company using cold calling and other flyers in mailboxes.
Established professionals do not approach users, they let them contact them.
Similarly, if word of mouth is always good to take, do not forget to make at least 2 or 3 quotes from different companies in order to get started knowingly.
Don't hesitate to ask for references from previous clients and contact them to find out their feedback.
You should also know that to claim public aid, you must call on a professional labeled RGE (recognized guarantor of the environment).
To find a qualified craftsman, you can use the directory available on the official France-renov.gouv.fr portal or contact an adviser on 0.808.800.700 (not surcharged).
2/A field study
To compare offers, it is still necessary that they are based on a study of your accommodation in good and due form, in order to offer you a heat pump correctly sized in relation to your needs.
60 million consumers
explains that the visit must last at least 1 hour, the time necessary to carry out a whole series of rigorous checks.
The Afpac recommends in addition to requiring to consult the thermal study carried out by the professional to establish his estimate, in order to ensure the seriousness of his work.
Once the offer has been received, also check that the proposed equipment is NFPAC or HP-Keymark certified and that the commissioning and handling of the equipment are included in the price.
Warranty conditions still need to be written in black and white.
Finally, Afpac recommends also requesting a maintenance contract with the installer insofar as this type of device requires maintenance by a professional every 2 years when its power is greater than 4 KW.
3/The truth about aid
Investing in a heat pump represents a significant budget which varies between 5,000 and nearly 20,000 € (installation included) depending on the model chosen and the volume of the accommodation to be heated.
To limit the bill, it is then possible to benefit from certain public aids.
MaPrimeRénov' thus enables you to obtain from 4,000 to 10,000 € in subsidies, depending on your level of income, for a geothermal or solar-thermal heat pump.
The boost can even reach more than €14,000 for the most modest households by combining this aid with the Booster heating bonus.
But beware, in all cases, air/air heat pumps (heating and air conditioning) are excluded.
To be sure of benefiting from public subsidies, it is better to find out at the very beginning of your project from a France Rénov' adviser on 0.808.800.700 (not surcharged).
You can also benefit from the follow-up of a renovation guide who will help you in your efforts.
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