Zhongxin Finance, February 24. Recently, some netizens broke the news that Haidilao privately labels customers in the membership system, which mainly includes physical characteristics and personality needs.
In this regard, Haidilao told Zhongxin Finance on the 24th that in order to continuously improve and optimize the personalized service needs of customers, store managers can supplement the personalized needs of customers for dining in the membership system (such as scallion and lemon in the spicy pot). water with ice, etc.).
Haidilao said that the company will continue to optimize relevant content from 2020, and it is clearly prohibited to make any remarks on customers’ personal information such as physical appearance and other characteristics, and all investigation and rectification will be completed in January 2021, and all new information needs to be passed through Strict review.
Haidilao respects the privacy of every user, and thanks everyone for your supervision and concern. We will continue to uphold our original intention of bringing a friendly, warm and pleasant dining experience to consumers, and continue to improve and optimize our work.
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