Put the courier into the courier cabinet without notifying the recipient in advance, and even prefer to pay for the storage fee
With stricter supervision, why do some couriers just not deliver to the door?
Our reporter Gan Xi
"I put my courier in the express cabinet without notifying me in advance" "Several couriers I bought before the Spring Festival were placed in the guard room"... The failure of express delivery to be delivered to the door has become the most complained problem by many consumers. .
In recent years, many laws and regulations have been regulating the delivery of express delivery at the end.
The "Administrative Measures for the Express Delivery Market (Revised Draft)" (Draft for Comment), which has recently been publicly solicited for comments, stipulates that companies operating express delivery services shall not confirm receipt of express mail on their behalf without the consent of users, and shall not deliver express mail to smart express boxes or express delivery boxes without authorization. Service stations and other express terminal service facilities.
If there is a violation, the person directly responsible will face a fine of up to 3,000 yuan, and the courier company will face a fine of up to 30,000 yuan.
However, the supervision is getting stricter and stricter. Why do some couriers just not deliver to the door?
If you don't put the courier cabinet, you can't finish it.
Monitoring data from the State Post Bureau shows that in 2021, my country's express delivery business volume will exceed 100 billion for the first time, ranking first in the world for eight consecutive years.
The volume of express delivery business is increasing, but the quality of express delivery service is uneven.
Although consumers have complained for a long time, it has become a "habitual operation" for some express delivery companies to not deliver goods to their homes.
"We don't want to put the courier cabinet either. We deduct our own money." Xiao Zhang, a courier in Dongcheng District, Beijing, told reporters that the courier needs to pay for the deposit. Taking Fengchao as an example, the price of a small cabinet is 0.2 yuan. The medium cabinet is 0.4 yuan, and the large cabinet is 0.6 yuan.
Xiao Zhang said that he usually dispatches 300 to 400 pieces per day, and the monthly deposit fee is thousands of yuan.
Even if the deposit fee is not low, there are still many couriers who are willing to pay for the express delivery in the express cabinet.
"To deliver parcels during the day from Monday to Friday, many people are at work, and there is nothing they can do if they don't put the express cabinet." Xiao Zhang said that during the delivery process, it often happens that the customer's phone can't get through, and there is no one at home. If it is not unified Sending, so many express can't be delivered at all.
By depositing the express in the express cabinet or station, it can improve the efficiency of delivery, and secondly, it can avoid the risk of losing the parcel by placing the express directly in the public area such as the door of the house.
The investment rate is too low to affect the income
Liao Huaixue, a partner of Tahota Law Firm, believes that some express delivery companies regard timeliness and order volume as the main performance indicators of couriers.
In the case of a small number of parcels, in order to complete the delivery of more parcels within the prescribed time limit, the courier has to use express cabinets and post stations to help sign and receive the parcels.
In addition, the reporter learned from a number of express delivery companies that express delivery companies basically require the delivery rate of couriers to reach 95% every day. If the delivery rate is too low, the income of the couriers will be affected accordingly.
A courier brother revealed that the delivery fee for each order is 1 yuan to 1.5 yuan. The income per order is not high, and the volume of delivery is large. It is too unrealistic if every courier is delivered to the door, especially in "Double 11" and so on. During the big promotion.
"At present, most of the orders of express delivery companies come from e-commerce companies. With the continuous growth of e-commerce companies' orders, the costs of labor, venues, equipment and transportation for express delivery companies have continued to rise, and their profit margins have become increasingly narrow. All delivery to the home will not only lead to high costs, but also make the courier work too intensive." Zhao Guojun, director of the Postal Development Research Center of Beijing University of Posts and Telecommunications, said.
The express delivery industry has reached the inflection point of high-quality development
my country's first administrative regulation specifically for the express delivery industry, "Interim Regulations on Express Delivery", came into effect on May 1, 2018, and stipulated issues such as "whether a courier can refuse to deliver to your door".
Since then, there have been various regulations, regulations, etc. to regulate express delivery at the end.
Liao Huaixue believes that the promulgation of the "Measures for the Administration of the Express Delivery Market (Revised Draft)" (Draft for Comment) means that the regulatory authorities will standardize the delivery behavior and delivery standards at the end of express delivery, and promote express delivery companies to improve service standards, optimize service models, and improve courier personnel. Business training and assessment mechanism, "If the provisions of the consultation draft can be finally implemented, it will further regulate the entire express delivery market and the daily operations of the express delivery industry, promote the transformation and upgrading of the industry, and promote the high-quality development of the express delivery industry."
In Zhao Guojun's view, major express companies have fought price wars in order to seize the market, but the vicious competition has had a negative impact on both the upstream and downstream of the express industry chain. Each company has also realized that the express business must gradually change from low-price and disorderly competition. Turn to high-quality development and speak with services and products.
Zhao Guojun believes that the management department is constantly improving the top-level design logic and guarantee system, providing network, infrastructure and resource sharing guarantees for the development of the industry in a forward-looking manner, and the operating behavior of the express market players will be regulated.
Zhao Xiaomin, an expert in the express delivery industry, said that the express delivery industry may usher in a reshuffle in the future, mergers and acquisitions in the industry may accelerate, and companies that cannot adapt to new needs in a timely manner will be at risk of being eliminated.
The inflection point of high-quality development of the express delivery industry has come.