When it comes to ranking, there are the tops… and the flops!

The editorial staff of 60 million consumers thus awards the “Consumer Cactus” each year in order to distinguish the most questionable practices against users.

Survey of journalists, user testimonials and numerous studies are used for this purpose.

And the least we can say is that the 2021 podium is rather heterogeneous!

From food to the bank, via telephony, training or e-commerce, everyone takes it for their rank.

Charcuterie, bank, telephony…

The grand prize is awarded to charcuterie manufacturers.

In question: their virulent legal attacks against the consumer application Yuka, which allows you to review the ingredients of products by scanning the barcode.

In fact, hams, bacon bits and other charcuterie from supermarkets are poorly rated by this tool due to the presence of nitrite salts, components used for preservation and the very pink color but whose harmful effects on health are increasingly denounced.

While the application was sentenced to €20,000 in damages for

“unfair and deceptive commercial practice”

and

“acts of disparagement”

, industrial delicatessens therefore won the Cactus d’or 2021 from

60 million consumers.

.

Among the winners, we should also mention BNP Paribas, which paid for the service of an appointed customer adviser (through its Affinity subscription, billed at €12 per month);

Red by SFR, for its part, imposed a €3 increase in its prices on small packages.

As for E. Leclerc Énergies, it is singled out for getting rid of tens of thousands of subscribers... by simply putting an end to their contracts!

Our "Consumption" file

While telephone canvassing is operating at full speed in the training sector, the European Training Center for its part obtained a Cactus for the harassment practiced by its telemarketers, the vagueness of certifications but also the misappropriation of official logos.

As for bugs, it is the Leboncoin.fr site that takes the prize by accumulating hiccups (lack of tracking of packages, multiple errors, customer service impossible to reach and numerous fraudulent advertisements, etc.).

Finally, Interflora suffers from the difference in quality between the photos on the site and the bouquets actually delivered, as well as from its non-guarantee on the day of delivery.

Economy

Consumption: The legal warranty gains visibility

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E-commerce: Many dangerous products detected

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